What are the responsibilities and job description for the General Manager position at Mobility Works?
MobilityWorks caters to the needs of the disabled community by offering wheelchair-accessible minivans, full-size vans equipped with lifts, and commercial fleet vehicles. Our primary mission is to empower wheelchair users, granting them the mobility, independence, and personal freedom they aspire to achieve. Continue reading to discover how you can become part of the team leading this important mission!
MobilityWorks is in search of an enthusiastic and dynamic General Manager. We provide an exceptional work-life balance, adhering to regular business hours to ensure you have ample time for family or pursuing your passions! JOIN US – At MobilityWorks, we firmly believe that each team member plays a vital role within our organization. We highly value the skills, dedication, and contributions made by every member of our team. Our commitment to our mission is unwavering, and we consistently uphold our core values.
The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence over the company's revenue and significantly contributes to market expansion, representation, and the quality of customer relationships. These contributions align with company policies, processes, and procedures.
Here's what you'll achieve in this role:
- Supervise all facets of the store's operations, including consumer sales, commercial sales, and service operations.
- Support the overall company objectives and ensure consistent messaging in alignment with Regional Sales and Service Managers to the store staff.
- Provide store performance reports as required, utilizing Key Performance Indicators as outlined in Rhythm.
- Identify local market opportunities and utilize corporate support to enhance business through localized marketing efforts.
- Collaborate with the HR Department to recruit and retain qualified candidates to meet the store's staffing requirements.
- Effectively manage team performance and provide coaching and mentorship to enhance effectiveness in each role.
- Uphold customer treatment standards characterized by courteous and professional conduct, fostering complete customer satisfaction.
- Promote a culture of training by participating in company training initiatives and fostering continuous learning.
- Oversee and promote the sale of all company products and services across all company locations, involving all personnel.
- Manage incoming leads generated by the Business Development Center to meet show rate and solution rate goals.
- Accurately forecast unit sales and gross profit levels.
- Collaborate with the Regional Sales Manager to review the GM Scorecard and identify focus areas.
- Manage and maintain vehicle inventory in collaboration with the Inventory team.
- Partner with the Service Manager to oversee service operations, including technician efficiency and overall billable hours.
- Aim to achieve NPS results at or above the overall corporate average through our Solution Experience process.
- Foster Employee Engagement by demonstrating leadership skills in support of our core values.
What you should possess:
- High school diploma or GED is a prerequisite.
- 2-3 years of experience in sales management is essential.
- Exceptional customer service skills and experience are mandatory.
- Proficiency in Microsoft Office products and technical aptitude is required.
- Demonstrated ability to work independently with minimal supervision is a must.
- Strong computer skills with familiarity in SalesForce are preferred.
What We Offer You:
- Work/Life Balance – Our operational hours are 8-5, Monday - Friday, with no late nights or weekends!
- Some locations operate from 9-1 on Saturdays on a rotating schedule or by appointment only.
- Competitive Salary commission plan.
- Medical, Dental & Vision Insurance plans.
- Flexible Spending Account(s).
- 8 paid holidays, Personal Time Off, Social Responsibility Time.
- Employer Paid Benefits, including a Tuition Reimbursement Program, Employee Assistance Program, and Life and Disability insurance.
- Employee Wellness Program.
- 401(k) Retirement Plan
- An immensely fulfilling experience within a team-oriented environment.
Military Veterans are highly encouraged to apply!
We embrace diversity! Be part of an organization that invests in YOU!
Salary : $100,000 - $140,000
