What are the responsibilities and job description for the Retail Store Manager- AT&T Authorized Retail position at Mobily LLC?
Mobily is one of the fastest growing AT&T Authorized Retailers. When you join our team, you get the chance to learn about the latest technology and coolest devices, represent the AT&T brand, participate in contests and earn sales commissions, all while having fun with an amazing sales team!
Come Grow with Us!
Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
- Fully accountable for store implementation of The AT&T Retail Promise
- Fully accountable for execution of sales, service and customer experience initiatives in store
- Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
- Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
- Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
- Consistently demonstrate excellent leadership and coaching skills
- Create a work environment where motivated people can excel
- Oversee Store floor experience -- Act as Floor General
- Own Customer Coordination, Welcome and Wait Time process
- Support Team and assist with customer transactions
- Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
- Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
- Facilitate weekly personnel training/educational sessions
- Monitor the Customer Feedback Tool on a daily basis
- Resolve or escalate appropriately any billing or service issues
- Employee Leadership and Development
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Mocksville, NC 27028: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Retail Management (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $43,600 - $55,100
