Store Manager - AT&T

Mobily LLC
Overland Park, KS Full Time
POSTED ON 5/19/2022 CLOSED ON 6/14/2022

What are the responsibilities and job description for the Store Manager - AT&T position at Mobily LLC?

Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

  • Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
  • Fully accountable for store implementation of The AT&T Retail Promise
  • Fully accountable for execution of sales, service and customer experience initiatives in store
  • Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
  • Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
  • Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience -- Act as Floor General
  • Own Customer Coordination, Welcome and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
  • Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
  • Facilitate weekly personnel training/educational sessions
  • Monitor the Customer Feedback Tool on a daily basis
  • Resolve or escalate appropriately any billing or service issues
  • Employee Leadership and Development

Job Type: Full-time

Pay: $50,000.00 - $86,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift

Supplemental Pay:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Overland Park, KS: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Preferred)

Experience:

  • Sales Management: 2 years (Preferred)
  • Retail sales: 2 years (Preferred)
  • Wireless Retail Sales: 2 years (Preferred)

Work Location: One location

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