What are the responsibilities and job description for the Store Manager, Bilingual - AT&T position at Mobily LLC?
Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
- Fully accountable for store implementation of The AT&T Retail Promise
- Fully accountable for execution of sales, service and customer experience initiatives in store
- Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
- Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
- Ensure every seller follows the Mobily Retail Experience and executes on all Learned Key Behaviors at all times:
- Consistently demonstrate excellent leadership and coaching skills
- Create a work environment where motivated people can excel
- Oversee Store floor experience -- Act as Floor General
- Own Customer Coordination, Welcome and Wait Time process
- Support Team and assist with customer transactions
- Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
- Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
- Facilitate weekly personnel training/educational sessions
- Monitor the Customer Feedback Tool on a daily basis
- Resolve or escalate appropriately any billing or service issues
- Employee Leadership and Development
Job Type: Full-time
Pay: $50,000.00 - $86,000.00 per year
Education:
- High school or equivalent (Preferred)
Experience:
- Retail management: 2 years (Preferred)
- Wireless Sales: 2 years (Preferred)
- Retail sales: 2 years (Preferred)
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
Work Location: One location
