Online Sales Representative

About MOD Bikes

MOD Bikes is a homage to the stylish electric bike subculture of 1960s London and a nod to the future: clean, green, exceptionally engineered transport while looking effortlessly cool. Our designs are from the past but built for the future. We're bringing together old-school values and future visions for right-now mobility.  We pride ourselves on offering a top-of-the-line product to our customers along with exemplary service.  

We are a tight-knit group that works hard and encourages each other to continue to learn and grow with the company.   Come be a part of an exciting, fast-growing e-commerce start-up, and let's make an impact together!

What we are looking for

MOD Bikes is seeking a passionate, energetic, and motivated salesperson to join our team.  As an online sales associate, you are responsible for making a memorable and educational shopping experience for our online customers.

• Responsible to sell via chat, email, and video
• Coordinators respond to Internet-generated sales leads, qualify clients, and arrange appointments or follow-ups via e-mail, chat, phone or video.
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers needs and provide assistance and information on product features
• "Go the extra mile" to drive sales
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross-sell products
• Handle returns of merchandise
• Build productive trust relationships with customers
• Attend virtual demo

•  Ability to work independently / Self-motivated
• Excellent customer service and sales skills.
• Computer proficiency is critical to promote the business, maintain records, and communicate with our customers.
• Previous retail or related customer service experience. 
• Bicycle product use/knowledge.
• Excellent organizational skills.
• Accuracy and attention to detail.
• Basic understanding of sales principles and customer service practices.
• A friendly and energetic personality with a customer service focus
• Ability to perform under pressure and address complaints in a timely manner

Familiarity with Slack, Asana and Shopify

• Base pay, plus high commissions.
• Medical/Dental/Vision benefits.
• PTO.
• Store discounts.
• Flexible Scheduling.

Salary : $40,000 - $100,000