What are the responsibilities and job description for the IT App Support Analyst III position at Modivcare?
Modivcare is looking for an experienced Application Support Analyst to configure, support, and maintain application availability, for our customers. You will provide tier-2 technical application support across the enterprise and serves as an escalation point to tier-I customer service representatives (business) and in the field, and junior Application Support Analysts (or ASA1) internally. You will report to the Application Support Team for delivery and operations of business systems.
You will...
- Partner with the Project teams to ensure they can be supported and managed by Application Support.
- Document accurate history / details of incident, task, request, change and problem management cases as part of ITSM guidelines and principles within the Service Management organization.
- Maintain knowledge of business application support techniques and methodologies including documentation that support issue resolution and detail root cause analysis to aid in prevention of recurring issues.
- Understand the design and configuration of all applications in relation to Business as Usual service delivery.
- Resolve complex system issues including system integration issues.
- Analyze technical documentation to understand associated interdependencies and make recommendations for service change/improvement.
- Work with other support teams within the organization and external organizations.
- Provision of support across a varied application portfolio ensuring ISO 20000 / ITIL framework is followed.
- Evaluate the current state of the application through simulated field actions on mobile platforms.
- Support Modivcare software applications and provide clients with help through telephone, email and other electronic means.
- Support for mobile operating systems as related to business applications.
- Keep detailed records of the application's performance and shortcomings for senior-level staff to review.
- Provide input on the development and implementing of support strategies in a manner that is most cost-effective and beneficial to the company.
We are excited to speak to some with the following...
- Bachelor's degree.
- 5 years of software support or coding experience.
We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:
- 3 Medical Plans with Prescription Drug Benefits
- 2 Dental Plans
- Vision Benefits
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post -Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Legal Services
- Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
- Tuition Reimbursement
- Relocation Services
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare. Because we care...always.
5 brands have joined together for one calling and we recognized an important need-to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.
Salary: $64,093 - $113,793/annually
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.
Salary : $64,093 - $113,793
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