Technical Trainer

Description

Who We Are:

Modula is the leading US manufacturer of vertical lift machines (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Franklin, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. 

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time. 

· Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging.

· Pursuit of Excellence- Continuous improvement, committed, attention to detail.

· Accountability- Lead by example, follow through, integrity, create trust with team & customers.

· Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.

· Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity. 

Basic Functions and Scope of Job: 

The purpose of the Technical Trainer is to develop, coordinate and conduct technical training programs for installation and service of Modula equipment to technicians and customers.

Key Responsibilities and Accountabilities:

· Delivers training classes at Modula location or on customer sites, as required

· Creates training plans for technicians

· Reviews and analyzes customer requirements for training

· Performs skills evaluations for staff and customers and maintains training records

· In coordination with the Training Supervisor: creates training curriculum and continually reviews training documentation for accuracy 

· Provides safety training and promotes site safety for internal & external technicians

· Builds dealer relationships with timely and effective training initiatives 

· Provides continued mentoring for internal & external technicians

· Provides active and open communication to customers and dealers so they are free to discuss their requirements, concerns, and/or issues 

· Provides technical phone support

· Manages personal schedule, expense reports, reporting of hours, and travel arrangements

· Performs other duties as assigned

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

Requirements

Qualifications and Skills:

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and leadership skills, and mechanical/electrical aptitude.

· The ability to obtain a passport and pass security screenings for secure military and Department of Defense sites is a must 

· Strong analytic and problem-solving skills and excellent verbal and written communication skills

· Minimum of one (1) year of relative experience required; electro-mechanical experience is highly preferred; experience in the VLM/ARS industries is a plus; experience developing and delivering technical training is a plus; a combination of education and experience can be considered 

· Advanced knowledge of training and training delivery 

· Ability to represent Modula off site and exercise discretion and independent judgment with respect to Modula’s machines

· Minimum education of a high school diploma required; vocational school diploma or higher in related field is preferred

· Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software

· Travel up to 60% is required as our customers are located throughout the USA

· Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45 feet is required 

· Ability to work within a cross functional team and provide support and assistance to all members of the team

Work Environment (Position / % of time per day or frequency):

Walking / Frequent 

Standing / Frequent  

Sitting / Frequent 

Twisting, turning, and Squatting / Infrequent  

Climbing / Up to 45 feet

Pulling/Pushing / Up to 150 lbs. Using pallet jack  

Lifting / Up to 50 lbs