Veterinary Customer Experience Specialist

MojoVet has an opportunity for a full-time Customer Experience Specialist (CES) to join our team!

MojoVet is a privately owned veterinary practice that provides house call appointments in the Des Moines metropolitan as well as appointments and surgical services in our Waukee veterinary clinic. No day is the same at MojoVet as we see a huge variety of cases. We are passionate about animals and high-level veterinary medicine. Our mission is to provide less stress for pets and the best customer service in the business. We are growing rapidly and building a team of energetic and outgoing All Stars!

Individuals who best fit our team have positive attitudes, high energy, a great sense of humor, enjoy talking to people, and are motivated to always learn and improve. You must be willing to pitch-in and help the team whenever necessary. We want people who are excited about joining a new business and eager to help create the best veterinary practice!....and of course, you must be passionate about animals!!

Job Description:

The CES is a customer service position requiring receptionist and administrative duties. The primary focus of this role is client communication and coordination of patients. The CES has a critical role in representing the MojoVet brand to the public.

Skills and experience we are looking for:

• We would like candidates to have prior experience working for a veterinary practice, ideally in a customer service role. You must be knowledgeable with veterinary terminology and pet wellness to qualify for this position.
• Computer / IT experience; Previous experience with a veterinary practice information management system, Microsoft office, your typical office machines, online aps.
• Communication skills; clear, polite, and friendly communication is essential. Communication with clients will be done via phone, text, email, and face-to-face daily. Professional and proper grammar is required. If you do not enjoy talking to people all day, this is not the role for you.
• Strong organizational, multi-tasking, and detail-oriented skill sets are required to excel in this role. We need to be confident in your ability and previous working experience where these types of skills have been needed.
• Candidates must be able to fulfill the physical requirements of this role including being able to lift and/or help lift animals that can weigh over 100 pounds. You must be willing to sit, stand, crouch, kneel, be on the floor with animals, and move throughout the day. You could be asked to assist with house call appointments or with patients in our office at times. This will not be an exclusive “sit-at-a desk” all day/everyday job.
• Having a compassionate attitude towards clients and situations is essential. We deal with a lot of sick animals, euthanasia, and situations where clients need emotional support.

Skills and experience that would be attractive:

• Additional roles in a veterinary practice such as Assistant, Technician, or management
• Digital marketing, social media experience and/or event planning; must be able to demonstrate knowledge and your experience with performing these tasks in a business environment.
• Experience taking on and completing projects outside of normal job duties.
• Creative and writing skills; be able to demonstrate real examples

MojoVet offers competitive pay and a benefits package. Pay will be determined based upon experience and what you can bring to the team.

Our team spends a lot of time together and providing a healthy work environment is everything to us.

We value individual’s special interest, continuing education and developing career growth opportunities.

To qualify for an interview, we expect to receive a cover letter, resume, and previous work references.

MojoVet is a smoke, vape, tobacco, and drug free workplace.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift

Work setting:

• Clinic
• In-person

Ability to Relocate:

• Waukee, IA 50263: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $20