What are the responsibilities and job description for the Assistant Manager position at Mokas?
The Assistant Manager is the second level of management. Assistant Managers are responsible for the overall efficiency and technical operations of the restaurant and ensure the restaurant’s standard of quality, timeliness, and service. They control labor and food costs, build relationships with guests, handle guest issues and are a model of hospitality. Managers are responsible for training, refinement of staff and team building through employee motivation and personnel recruitment. Managers coordinate staff scheduling and product ordering with sales volume. Managers have an ultimate objective of profitability and growth.
- Trains and practices the restaurant’s standards of quality, timeliness, and service
- Always leads by example, is vocal and prepared
- Energetic and holds proper level of urgency and intensity
- Organized, manages time efficiently
- Always willing to learn and be receptive to coaching and criticism
- Situational leadership; expect the unexpected, but always pleases the Guest
- Corrects operational mistakes with a goal of satisfying Guest
- Most business done out of office on restaurant floor
- Holds a sense of urgency and intensity at all times
- Observes, coaches, and develops staff
- Lives HOSPITALITY in every instance; consistently
- Reduces waste, controls labor, improves efficiency
- Motivation of staff, always team building
- Cleanliness and maintenance of facility and equipment
- Vendor relations
- Spreadsheet tools and reports
- Schedules, Staffing levels/Sales volume
- Financials –Payables, Prepaids, P&L, Payroll
- Purchasing- Pars and Inventory level
- Hiring, Training, Team Building
- Performance Analysis, Identifying Opportunities, Goals, Growth
- Always demonstrates HOSPITALITY to the fullest and empowers staff to always practice
