What are the responsibilities and job description for the Call Center position at Momentum Solar?
Momentum Solar is a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the past decade. We implement the entire solar process to ensure a seamless transition to renewable energy.
We are looking for a vibrant Customer Service Representative to assist in Inbound Calls. This person will be assisting customers and employees on any inquiry regarding Momentum Solar.
Job Duties:
- Ability to handle a high volume of phone calls
- Handle Customer issues with patience and poise.
- Become a Subject Matter Expert on Solar Technology and Renewable Energy
- Serve as the first level of customer service for inquiries and problems
- Use different applications to gather the necessary information and notify management
- Update company database by inputting information from each call and keeping customer fields current
Requirements:
- Candidate must be able to work in a team environment
- Must have a "team first" attitude
- Meticulous attention to detail
- Able to excel in an extremely fast paced environment
- Ability to handle many different types of personalities
- Must be able to take direction from senior management
- Bachelors Degree or Equivalent work experience.
Momentum Solar is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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