What are the responsibilities and job description for the Collections Specialist position at Momentum Solar?
CALL CENTER COLLECTIONS (IN PERSON)
Location: South Plainfield, NJ
Schedule: Full Time , Monday to Friday 9am to 6pm & 4 hours one Saturday a month required
WHO WE ARE:
MOMENTUM SOLAR... The fastest growing and top residential solar companies in the nation, is redefining solar energy. Momentum’s team culture has often been described as a fast-growing family of ambitious, performance-driven people. Most of our employees love to maximize teamwork, communication, and fun; which truly embodies the “work hard, play harder” culture.
We believe in saving the planet. We believe in transparency. WE BELIEVE IN SOLAR!
WHAT WE ARE LOOKING FOR:
The Collections Associate is responsible for contacting customers regarding collections and billing activities for Momentum Solar while maintaining a good working relationship with internal and external customers.
What you will be having FUN doing:
- Contacting customers to collect payments on their past due accounts, working through payment solutions and educating customers on items required
- Contact responsible parties by telephone to resolve delinquent accounts
- Respond to collection related inquiries in a prompt and professional manner
- Perform skip-tracing activities, as needed to obtain location information for reaching the responsible party
- Maintain up to date knowledge of collection associate job duties and responsibilities
- Comply with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
- Ensure proper system notation is entered for all activity on accounts
- Maintain a professional work demeanor and environment at all times
ALL ABOUT YOU:
- 2 years of experience in billing and collections
- Proficient in Microsoft Office products, Word, PowerPoint, Outlook and Excel
- Proficient using Accounting related computer system to enter data and process information
- Demonstrated ability as a self-starter able to identify and solve problems using sound judgement
- Excellent verbal and written communication skills
- Must be organized with effective time management skills
- Excellent customer service skills
- Bilingual preferred
- Willing to work one Saturday a Month
Momentum Solar is an Equal Opportunity.
Job Type: Full-time
Pay: $47,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
- Call center
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- South Plainfield, NJ 07080: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: One location
Salary : $47,000 - $50,000
