What are the responsibilities and job description for the Consumer Loan Resolution Specialist - Credit Resolution position at Mon Health?
SUMMARY:
Maintains the day-to-day collections of a portfolio of credit lines and consumer and personal loans both secured and unsecured. Maintains a comprehensive knowledge of applicable state and federal regulations relating to collections and will ensure that the Bank’s policies and procedures are compliant with the same. Prepares files as an account progresses in delinquency, and makes recommendations to management as to the required action needed to secure possession of our collateral and/or payment of the past due amount.
LOCATIONS:
This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be: Elm Grove, WV; Ellwood City, PA; or Elizabethtown, KY.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional appearance and demeanor, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Possess effective organizational skills and ability to handle detail oriented work with promptness.
Ability to work in a fast paced environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts.
Reduce delinquency, prevent repossessions and/or foreclosure, and minimize charge offs/charge downs on assigned accounts.
Determine reason for non-payment.
Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Review all bank systems as needed (FIS/Bankway, ISView, Etc.) to determine the scope of the customer relationship as well as facilitate in the collection of the account.
Prepare necessary documentation for modifications, extensions and file evaluation.
Negotiate payment arrangement with borrower(s).
Maintain detailed tracking log on all accounts as you work through the collection process.
Process General Ledger and Payment Tickets as applicable when payment is received.
Research and resolve billing and/or payment disputes on assigned accounts.
Verify “Proof of Insurance” for collateralized loans as needed.
Order appraisals when appropriate.
Analyze loan/collateral file to make recommendation for appropriate action.
Review personal credit and asset reports to make recommendations as to appropriate strategy.
Organize and prepare files to be referred for repossession and/or foreclosure.
Make appropriate file notations for all correspondence and any other events to Intellect system.
Ability to use Microsoft Office products, including Word, Excel and Outlook 365.
Ability to research problem situations and recommend appropriate action.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank’s policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
