Residential Manager

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. This Opportunity: The Residential Manager provides onsite management of the daily operations of assigned locations. They support both staff and the individuals they support to enhance quality of the life through services that enable individuals to achieve their personal dreams and goals within their community. What You'll Do: • Ensure the person-centered plan is implemented creatively and innovatively as well as timely. Ensure that staff utilize person-centered and positive approach strategies when supporting individuals receiving services through on-site observation, role modeling and person specific training. Determine ways to implement goals and objectives in the community. Provide initial and on-going assessments, and give input to Team Leader into person-centered plan modifications. • Participate or ensure appropriate representation in the team meetings with other providers, and natural supports as needed • Ensure plans are documented effectively and appropriately and updated in a timely fashion. • Develop an in-depth knowledge of the people supported and their preferences, challenges and daily routines. • Respond effectively and timely to all incidents following agency policies and procedures. • Provide leadership, direction and supervision to assigned personnel including floaters and substitute staff. Mentor and monitor performance and implementation of assigned responsibilities by being present during day-to-day activities on all shifts and by unannounced visits. Complete performance evaluations, coaching and counseling and discipline as needed and/or required. Assist in administrative duties such as reviewing time sheets to ensure accuracy and submitting for payroll and necessary payables. • Develop and initiate a system that provides a means for communication across shifts, divisions and between consultants, professionals, outside agencies, families and management staff. • Ensure that staffing schedules and daily operations meet the needs of the people being supported. Arrange for supervision of program when away from the program. • Maintain accurate documentation in handling house petty cash, charges and funds of the people we support. Take responsibility for control of all funds disseminated to staff. • Ensure residents are included in shopping activities and ensure that expenditures do not exceed budgeted amounts unless authorized. • Ensure that all required and/or requested reports/documentation are completed. Assist in maintaining the records of the individuals supported. Participate in the coordination and completion of daily, monthly, quarterly, and annual documentation in the EHR and/or medical record. • Maintain a safe working environment for employees and people receiving services • Demonstrate knowledge of emergency procedures and effectively manage a crisis. Participate in on-call coverage as required. • Demonstrate knowledge of, comply with and ensure supervised staff comply with all agency policies and procedures, as well as state and federal statutes and regulations to specific program areas. • Complete all other relevant responsibilities as assigned by supervisor. • Driving and travel may be required. Additional Information (If Applicable): Education We're Looking For: High School Diploma (Required) Certifications We're Looking For: North Carolina Driver License (Valid) - NC Division of Motor Vehicles Experience We're Looking For: Developmental and Intellectual Disability Experience, Management Experience, Population Served Experience Target Weekly Hours: 40 Monarch is an Equal Opportunity Employer Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch. Since 1958, Monarch has been about helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Join us today! Monarch is nationally accredited by The Joint Commission and committed to providing the highest quality health care for the people we support. To learn more about our services and the many ways we provide support, please call (866) 272-7826 or visit www.MonarchNC.org.