Events Manager

POSITION SUMMARY:

Provides support to the Sales & Catering Department through servicing of group sales related meetings/events, actively promotes and sells events at Baia Beach Club, as well as targeted market outreach to develop community and client relations; and perform special projects as delegated by Directors of Sales and Director of Catering & Events.

ESSENTIAL FUNCTIONS:

• To understand and respond to all guest needs and requests in a timely and professional manner.
• Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.
• Write resumes for each group giving the hotel's departments an overview and schedule of the conference and its objective, details of the meeting agenda, AV requirements, VIP's, billing arrangements and amenity requests.
• Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment and audio visual.
• Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.
• Meet the client upon arrival and conduct pre conference review, including the introduction of Department Heads, overview of events, and guest arrival details.
• Communicate last minute changes in group functions to hotel staff, and ensure accurate and satisfactory follow up.
• Conduct post conference review with clients including the presentation of banquet checks when applicable.
• Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.
• Attend daily, weekly and monthly meetings as directed.
• Work with the Director of Catering to generate an accurate monthly forecast of group food and beverage revenue associated with all group events. Ensure monthly goals are attained to maximize revenue.
• Manage and maintain sales system client information and reports accurately.

QUALIFICATIONS:

• Must have 3 – 5 years of Event Sales and Conference Service experience

• Must have comprehensive knowledge of food and beverage, service standards, guest relations and etiquette

• Basic MS Office skills (Excel, Work, databases)

• Basic understanding of legal contract language

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• Bachelor's (Preferred)

Experience:

• Events management: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location