Client Service Lead

Client Services Lead - Full-time / Part-Time

Purpose:

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement, and luxury service.

Duties and Responsibilities:

• Welcomes everyone with an outgoing and professional attitude throughout all areas of the store.

• Exhibits behaviors that support client satisfaction goals; takes pride in detailed, attentive, and exceptional customer service.

• Acquires and builds the store’s customer base while cultivating client relationships by creating meaningful and personalized connections and making each client interaction a seamless and memorable experience.

• Drives repeat business through local grass roots networking and our loyalty program.

• Communicates effectively with clients to answer questions and provide informative advice.

• Ability to anticipate customer and store needs and make recommendations.

• Offers expert styling and brand knowledge to make suggestions that align with client preferences.

• Educates clients on merchandise, events, promotions, laws, policies, and services.

• Provides forward thinking, out of the box solutions to unique store issues and customer complaints, escalating those issues and complaints to management when necessary.

• Self‐motivated; takes initiative to increase individual productivity.

• Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary.

• Assists in operational tasks.

• Accurately uses and maintains the Point of Sale (POS) system. Aptitude for learning new computer and technology software and systems.

• Correct inventory & cash handling, discount application, and transaction processing.

• Ensures the sales floor is properly stocked, and that the presence of the store is well maintained and effectively merchandised.

• Partners with others to provide the best client experience, sharing cannabis product knowledge to contribute to the strength and growth of the team.

• Actively creates a positive work environment through teamwork and collaboration; maintains positive working relationships throughout the company.

• Keeps abreast of cannabis industry trends and Monko's latest product offerings. Uses knowledge to educate customers about various strains and how the products are used.

• Demonstrates extensive product knowledge and complies with Initiative 71 rules and regulations.

• Informs clients about the benefits of different terpenes, cannabinoids, and consumption methods.

• Acts with respect, honesty and integrity while actively promoting the company.

• Available to work varied hours/days, including late nights, weekends, and holidays

• Must be able to stand the duration of the shift and perform routine tasks with minimal supervision.

Qualifications:

· Passion for and knowledgeable about Cannabis, the industry, and the lifestyle is strongly preferred.

· Passion for fashion and apparel is strongly preferred.

· Positive attitude and outgoing personality required.

· Minimum 2 years’ sales experience in Cannabis or high-end, high-volume retail strongly preferred.

· Strong communication skills required.

· Microsoft Office skills in Word, Excel and Outlook and the ability to learn new software and systems.

· High school diploma or equivalent.

Location: 444 K. Street, Washington, DC, 20001

Job Type: Full-time / Part Time

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please list your LinkedIn, Facebook, and/or Instagram profile name.

Experience:

• Customer service: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Work Location: One location