What are the responsibilities and job description for the LMS Specialist position at Monster Energy?
This position is primarily responsible for the management and maintenance of the company’s Learning Management System (LMS) data, files, assets, and support tickets. This person will support the Monster University team and customers through updating and maintaining all assets for existing content in Monster University (Courses, Lessons, Components, and User Groups). This person will also take lead on all thing pertaining to Monster University Support, including communicating with users, troubleshooting, identifying issues, communicating with our developer to find solutions and fixes quickly and efficiently. Provide solutions and scrutiny of internal data to improve processes/productivity. Deliver expertise in identifying, evaluating, and developing approaches that are both cost-effective and meet user requirements.
- Updating of content to meet the needs of business strategies and gaps.
- Testing and pushing new content into the LMS
- Assists communication on development and changes with Ekko Media.
- Troubleshooting administrative and user technical issues
- Performs system maintenance including curriculum building, scheduling sessions, uploading all assets for courses and extracting report data.
- MU Support and Director ticket lead
- Content Library creation and auditing
- Global Translations process and management
- Director and access permissions management
- Director groups management and auditing
- Constant and Consistent communication and engagement with MEC users on yammer, etc.
- Monster University asset library management, videos, images, etc. (will not be using Monster Media)
- Bachelor’s degree, applicable training certification, or equivalent work experience.
- Must be organized, able to multitask and manage competing priorities
- Excellent interpersonal, written, and verbal communication skills.
- Excellent customer service skills and team oriented.
- Attention to detail, accuracy, ability to prioritize/multi-task and meet deadlines in a fast-paced environment.
- An enthusiastic team player with a strong drive to create a positive work environment.
- Strong internal customer focus, along with a desire to learn all aspects of the business.
- Flexibility, adaptability and ability to shift priorities based on the organizations’ needs.
- Self-motivated and able to exercise independent judgment and make sound decisions, take ownership/accountability and operate with minimal supervision.
- Integrity, professionalism, discretion and ability to maintain confidentiality essential.
- Strong computer skills and proficiency with Microsoft Office programs (Outlook, Excel, Word, Visio, etc.)
- Proficient in Photoshop, Illustrator, Premier Pro, Acrobat DC
- Ability to travel as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
