Head of Operations, US

📍Bay Area (hybrid) 

Summary
We’re looking for a dynamic and accomplished Head of Operations to join our team and drive our growth in the US.

About Monzo
Monzo is a leading financial technology company committed to providing modern banking solutions. Monzo is one of the top fintechs in Europe. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others - most recently at a $4.5 billion valuation. 

We’re just getting started in the US: We’re a small team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on launching an amazing US product, shipping and iterating quickly, and finding product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.

Your Role
The Head of Operations will be responsible for a broad range of key functions, including:

• Partnership Management: cultivate and manage and build strategic partnerships to expand our offerings and reach in the US market.
• Customer Operations: scale and oversee customer service and operations, ensuring an exceptional customer experience and efficient processes.
• Risk Management: develop and implement risk management strategies to safeguard our business and maintain compliance with regulatory requirements.

You should apply if
We are seeking a candidate who possesses the following key attributes:

• You have expertise in Financial Infrastructure: the ideal candidate should have extensive knowledge and experience in financial infrastructure, including banking systems, payment processing, and regulatory compliance.
• You have hyper-growth experience: We prioritize candidates who have thrived in hyper-growth environments, especially within the fintech sector. This experience demonstrates adaptability and the ability to navigate rapid changes.
• You are action-oriented and excel at building teams: we need someone who can "roll up their sleeves" to get tasks done but also possesses the vision and leadership skills to build and scale a high-performing operations team.
• You are a strategic thought partner: The Head of Operations will work closely with the CEO as a thought partner, contributing to the strategic direction of the US division and helping to shape our future.
  
  

Logistics

• We offer a competitive salary and a pretty great benefits package (if we do say so ourselves!). The salary range for this position is $200,000 to 250,000, depending on experience and location.
• Diversity and inclusion is a priority for us — if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.
• At Monzo, we move fast, ship things every day, and develop products iteratively. But we are also very serious about the safety of our customers’ money and their trust in us, and we believe this starts with our internal culture. We default to transparency both internally and externally, and we involve our community in everything we do. We prize a diverse team as a strength: everyone is welcome at Monzo and is encouraged to do the best work of their lives.

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

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Salary : $1 - $5