What are the responsibilities and job description for the Customer Service Manager position at Moon Magic?
We are looking for individuals with customer service experience and people skills. A driven individual who needs little supervision while working remotely, not easily distracted. We are looking for those who can work independently but be a team player with skills to foster continued growth and high morale.
Individuals must be willing to train to work with our vendors to follow vendor protocols. Training is provided.
Sales and marketing experience is not required but a bonus.
Roles & Responsibilities:
- Arrange transportation for businesses, sports teams, vacations, Weddings and more.
- Determine customer's needs and preferences, such as schedules, costs and payment plans.
- Plan and arrange tour packages, excursions, and day trips.
- Book reservations for transportation, hotel, flights, rental cars, special events, honeymoons.
- Provide proper documentation to the clients such as, authorization forms, flights tickets, theme park tickets.
- Make alternative booking arrangements if changes arise before or during the event.
REQUIREMENTS:
- Must be at least 18 years old.
- Must be able to work in the US (USA BASED COMPANY).
- Must have a reliable computer or smartphone.
- Must be coachable and trainable.
- Must have reliable internet.
- Must have a basic understanding of social media.
- Basic computer and basic Google Work Space skills.
BENEFITS:
- Flexible schedule (can be full or part time!)
- Training provided.
- Work remotely.
- Multitude of perks for professional or personal use.
Salary : $30,000 - $40,000
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