Assistant Manager

Company Introduction:
MOOYAH is an American fast casual restaurant chain headquartered in Plano, Texas. The chain reached over 100 locations in 23 U.S. states and nine countries in 2016 in North America and the Middle East. They specialize in hamburgers, french fries, and shakes.
Overview:

MOOYAH is a place where Certified Angus Beef and a Moodle Doodle wall can comfortably coexist. Because we believe

having high quality food doesn’t require you to have a low quality personality. And in that way, we’re two-faced in the best

way.

As fresh as we are fun. As intelligent as we are imaginative. As picky as we are playful. Put simply, making seriously

good food doesn’t have to be such serious business.

Education/Experience:

• 
  High School degree or equivalent required.
• Minimum 3 years working in a restaurant environment.
• Ability to comfortably speak, write, and comprehend English in a business setting.
• Capable of adapting to business needs and solving problems quickly and efficiently.
• Ability to prioritize multiple tasks and exercise sound judgment.
• Focuses on \simply better seriously fun\ guest service experiences.
• Demonstrates highly motivated, energetic, and engaging characteristics

Work Environment/Physical Demands:

• 
  Team Member is regularly required to stand, walk, talk, or hear.
• Floor conditions could be wet or slippery,
• Team Member is frequently required to handle hot and cold items.
• Team Member will periodically be required to lift weights from 25 up to 50 pounds

Responsibilities include, but are not limited to:

• 
  Ensures the restaurant is operating at the highest level of standards and is compliant with all state and federal

government regulations.

• Follows and will enforce all restaurant operations guidelines as defined in the Operations Manual.
• Responsible for the execution of all store systems (inventory control, equipment repairs, etc.)
• Administers and ensures compliance with all weekly, monthly, quarterly, and annual financial controls.
• Confirms all accounting functions are carried out correctly and complies with internal processes (i.e. proper

invoice coding, coupons and voids, cash handling procedures, etc.).

• Reviews schedules and payrolls both on a daily and weekly basis to control labor costs.
• Ensures the restaurant is accountable for the successful execution of all quality control programs (i.e. SteriTech,

pre-shift checklist, etc.)

• Educates, communicates and reinforces quality standards to all team members in the store.
• Maintains equipment for optimal performance.
• Prepares food that meets MOOYAH Brand Standards.
• Holds frequent management and team member meetings to keep staff informed of important policy changes, new

product rollouts, and operational updates.

• Demonstrates ability to attract, develop, and retain top talent with a passion for service, excellence, and quality.
• Conducts frequent evaluation updates and a formal, annual performance review for all managers and staff

outlining strengths, opportunity areas, and merit recommendations.

• Ensures proper follow through and execution of all corporate and field training programs as defined by the

Training Department and company.

• Responds to guest complaints or issues to ensure the guests leave with a positive view of the brand.
• Responsible for hiring staff, instructs them on the brand standards for products and service and holds each team

member responsible for guest satisfaction.

• Develops and executes internal customer-making programs to ensure guest loyalty, such as: addressing

customer's by name, remembering their favorite meals, maintaining a customer log, sending \thank you\ notes,

using comment cards, etc.

• Involves self and management team in all aspects of local store advertising, fundraising and catering sales

initiatives.

• Ensures the execution of all marketing initiatives.
• Builds a store culture that visibly drives add on sales both at the register and with in-house service opportunities.
• Communicates and educates management and hourly team members on new products and promotions ensuring

all team members understand and can implement properly.