We are a Home Care agency seeking an up-beat, compassionate, and professional SCHEDULERWITHHOME CARE EXPERIENCE to join our team , in the Reading, PA area.
Essential Functions and Responsibilities:
Creating and maintaining client and CAREGiver schedules with an emphasis on high quality care and the development of extraordinary relationships
Being able to review care plans of new cases with both the clients and the CAREgivers making sure it is well understood before service starts.
Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
Managing last minute call outs and finding appropriate coverage.
Maintains adequate numbers of available on-call caregivers.
Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s family members
Perform general clerical duties – prepare correspondence, copying, filing, scanning, uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
Create and update client and caregiver records to ensure compliance with company policies and procedures
Maintain organized documentation for caregivers, client files, and payroll
Experience and Educational Qualifications:
High school diploma or equivalent
2 year Experience in a Home care setting (preferred)
Experience with electronic scheduling a plus
Ability to multi-task effectively, prioritize tasks and perform timely in a highly demanding environment
Strong organizational skills and attention to detail
Ability to take initiative, work independently, and make decisions without being instructed by management
Proficiency with Microsoft Office (Word, Excel and Outlook) applications and ability to learn new software.
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