Express Service Advisor

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Express Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Average pay ranges: $50,000-$70,000 depending on experience*

In addition to competitive pay, we offer our associates the following benefits:

• Health insurance, Dental insurance, Vision, Life, Disability insurance
• 401(k) with company match
• Paid time off
• Professional work environment, with job training and advancement opportunities
• Flexible Work schedule
• Employee Discounts
• Growth Opportunities
• Tenure bonus
• Additional income opportunities (monthly)
• Company Trips – Awards

RESPONSIBILITIES:

• Greets all customers promptly; provides timely professional service.
• Check customer in with Tablet / Ipad
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work (Phone, Text, Video and Email)
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Communicates efficiently with the technicians
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customer and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
• Documents repair order changes.
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Qualifications

QUALIFICATIONS FOR A SERVICE ADVISOR / WRITER:

· 18 year or older

· Valid Driver’s License

· Willingness and Desire to work with technology (tablet, computer, cell phone)

· Excellent communication skills

· Excellent customer service skills

· Work on your feet (lot of walking back and forth)

· Ability to set and achieve targeted goals

*see hiring manager for details

EOE/DFWP