SMS Chat Case Consultant
Job Posting for SMS Chat Case Consultant at Morgan & Morgan, P.A.
At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.
Summary
Our firm is looking for customer service professionals who are passionate about helping people and dedicated to providing a first-class customer experience. Our clients are often experiencing traumatic situations and our Case Consultants will be the first communication they have with the firm; it is imperative that these associates portray empathy and kindness to our clients. The proper candidate will support the Case Control Center's core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence
The Case Control Center is open 7 days a week from 8:00am to 9:00pm. Our ideal candidate will be able to work anytime during those business hours, Monday to Friday with Weekend availability
If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!
Position Starts at $15.00/hr. Monthly Incentives. Join the team today and receive a $250 sign-on bonus! You must be employed with the company for a minimum of 90 days to receive this special offer.
Responsibilities:
- Resolving client issues in a professional manner
- Scheduling appointments for our investigators
- Accepting inbound SMS/Chat in addition to calls; connect with customers via phone/email/chat and/or social media to provide consultations and/or resolve their questions or concerns
- Once you have provided the free consultation, and it is determined we are able to help the client, you will obtain signed retainers via email or text, or schedule an investigator or mail out as needed
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
Qualification
- High school diploma or GED is required
- Ability to communicate effectively with clients, team members and management
- Used to adapting in an ever-changing environment and handling multiple priorities
- Able to multitask and learn quickly
- Must thrive in a team environment
- Reliable and dependable
- Excellent comprehension and critical-thinking skills
- Excellent writing skills while navigating through multiple software applications
#LI-CO1
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
Equal Opportunity Statement
Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
Privacy Policy
Here is a link to Morgan & Morgan's privacy policy.
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