What are the responsibilities and job description for the Parts Sales Coordinator position at Morgan Truck Body?
Location: Janesville, WI
How You Will Make an Impact?
The Parts Sales Coordinator is responsible for telephone parts sales both inbound and outbound. This includes providing quotes and processing orders in response to customer calls and making outbound parts sales calls to existing and prior customers. The parts sales coordinator will have administrative responsibilities supporting OEM parts sales. The parts sales coordinator will also work with the Buyer Planner to resolve any sourcing issues related to a parts sale.
The Nuts and Bolts
1. Answer inbound phone calls for parts sales and provide the caller with parts information, and parts quote.
2. Upsell to customers as appropriate.
3. Respond promptly and accurately to email parts quote requests.
4. Research resources to provide correct part(s) for older model bodies where original part(s) are no longer available.
5. Pursue additional business by outbound prospecting with existing and former customers.
6. Reconcile daily credit card receipts with accounts receivable team.
7. Assist with current open accounts receivable issues including but not limited to updating internal A/R database, contacting customers for resolution and facilitating any necessary account changes.
8. Complete all administration tasks involved in processing orders promptly and accurately.
9. Communicate with customers regarding expected delivery dates/ship dates for orders, follow-up communication, invoices, and purchase orders.
10. Provide customers with backordered material updates on their ship date and order status.
11. Evaluate with Buyer/Planner and Parts Supervisor the need for stock level adjustments to respond to changes in customer demands.
12. Other duties as assigned.
Required Credentials
Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
How We Make an Impact
As the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!
Our shared values are the foundation upon which Morgan does business:
We offer big company perks with small company culture:
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whether you are just beginning your career or taking the “next step,” please visit our careers page - www.morgancorp.com/careers
#LI-CS1
How You Will Make an Impact?
The Parts Sales Coordinator is responsible for telephone parts sales both inbound and outbound. This includes providing quotes and processing orders in response to customer calls and making outbound parts sales calls to existing and prior customers. The parts sales coordinator will have administrative responsibilities supporting OEM parts sales. The parts sales coordinator will also work with the Buyer Planner to resolve any sourcing issues related to a parts sale.
The Nuts and Bolts
1. Answer inbound phone calls for parts sales and provide the caller with parts information, and parts quote.
2. Upsell to customers as appropriate.
3. Respond promptly and accurately to email parts quote requests.
4. Research resources to provide correct part(s) for older model bodies where original part(s) are no longer available.
5. Pursue additional business by outbound prospecting with existing and former customers.
6. Reconcile daily credit card receipts with accounts receivable team.
7. Assist with current open accounts receivable issues including but not limited to updating internal A/R database, contacting customers for resolution and facilitating any necessary account changes.
8. Complete all administration tasks involved in processing orders promptly and accurately.
9. Communicate with customers regarding expected delivery dates/ship dates for orders, follow-up communication, invoices, and purchase orders.
10. Provide customers with backordered material updates on their ship date and order status.
11. Evaluate with Buyer/Planner and Parts Supervisor the need for stock level adjustments to respond to changes in customer demands.
12. Other duties as assigned.
Required Credentials
- High school diploma or GED
- Customer service experience
- Proficiency with MS Office and JD Edwards system utilized to reference parts information
- Ability to interpret a material requirement planning system
- Excellent interpersonal, communication, analytical and organizational skills
Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.
The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.
How We Make an Impact
As the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!
Our shared values are the foundation upon which Morgan does business:
- Appreciating the people who make our success possible.
- Acting with integrity in all we do.
- Delivering results for our customers.
- Bringing an unbridled passion for our products.
We offer big company perks with small company culture:
- Comprehensive benefits package including Medical, Dental, Vision, and Life
- 401(k) Savings Plan with Company Match
- Tuition Reimbursement
- Paid holidays and increasing vacation time with years of service
- Generous Footwear, Eyewear, and Safety Equipment Discount Program
- Paid Job and Leadership Development training
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Whether you are just beginning your career or taking the “next step,” please visit our careers page - www.morgancorp.com/careers
#LI-CS1
Salary : $41,100 - $52,000
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