Parts sales

Leads and directs the Assistant Parts Managers and all PSC's (Parts Sales Coordinators) on sales (inbound & outbound).

Collaborates with the Parts Business Analysis on continuous improvement in inventory management, parts availability, fill rate and part pricing.

Develops tools using existing JDE processes to improve Customer satisfaction thru, management of parts, stock levels and available inventory. KEY RESPONSIBILITIES :

• Develop operating metrics (KPI'S) to define the expectations of the PSC'S.
• Weekly meetings with all PSC'S to review performance targets.

Shortfalls to targets require actions to recover.

• Lead parts growth for all facilities by measuring performance, analyzing results, and recommending improvements.
• Work closely with procurement and engineering on manufacturing that affects aftermarket parts sales.
• Maintain Parts Price file - handle all aspects of price increases, new "sale" prices and calculate purchased or fabricated items for re-sale.
• Drive companywide marketing efforts to achieve and exceed sales goals.
• Liaison between customers and internal staff - Assistant Parts Managers and PSC's, resolve customers issues, problems, and opportunities.
• Establish and maintain personal relationships with existing customer base communicating through facilities visits, regular telephone contact, and email.
• Conduct regular customer surveys analyzing feedback to make recommendations for process improvements.
• Resolve escalated customer service issues such as quotes, customer support, invoices, order changes and complaints.

Develop action plans to reinforce resolutions.

• Innovate improvements and solutions to ensure best in class customer service - to include call centers, metrics for inbound and outbound calls.
• Collaborates with Service Managers on the annual physical inventory for parts and service department.
• Collaborate with Logistics Manager to optimize freight charges and freight lanes.

Ensure changes / additions / deletions accurately communicated internally.

• Develops and implements sales training programs both outbound & inbound for PSC'S.
• Manage and improve parts for the e-Commerce site to grow parts sales.
• Manage use of MRP & DRP system to maintain sufficient inventory levels and fill rates.
• Maintain inventory turnover for all sites - review stock levels and safety stocks.
• Oversee and collaborate with eCommerce administrator on the eCommerce website.
• Comply with all company and OSHA safety regulations.
• Assist in providing a safe environment for all employees.
• Other duties as assigned. EXPERTISE REQUIRED :
• College degree required.
• A minimum of 5 years' experience managing a team of parts salespeople nationwide with multiple parts locations.
• Training for pro-active sales / cold calling.
• Experience preparing quotes, invoicing, and accounts receivable.
• Experience with inventory management including stocking levels and fill rates preferred.
• Familiarity with standard credit and collection procedures
• Strong experience with Microsoft office products (Excel & PowerPoint).
• JD Edwards experience a plus.
• Background in managing P&L.
• Ability to travel up to 50% to Morgan facilities. PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This job operates in a manufacturing / service center environment.

Must be able to work in a non-climate controlled environment.

While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Travel Percentage : 50.

0 Travel Required : Yes Virtual Job : false

Last updated : 2024-08-17