IT Helpdesk Specialist

IT HELPDESK SPECIALIST

The Information Technology Help Desk Specialist reports to the I.T. Vice President & Security Officer of the IT Department in the MWG Corporate Division. The position a nonexempt, hourly role, located at within all offices of MWG. Based locally at headquarters in Ridgeland, Mississippi.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

The I.T. Help Desk Specialist provides IT support and customer service to all MWG employees, including remote offices. They perform a variety of task including but not limited to maintenance, software installation, troubleshooting and repairs, and technical training. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responds to and provides technical assistance and support for inquiries and issues related to printers, computer systems, software, and hardware.
• Performs software and application installations, upgrades, and troubleshooting.
• Performs printer, copy machine, and scanner installations, upgrades, and troubleshooting.
• Preforms end-user support using remote tools, allowing remote support for all MWG offices.
• Installs, configures, and upgrades desktop computers, network hardware, and software as needed.
• Installs equipment for new hires and moves or reconfigures existing equipment assignments.
• Maintains appropriate records and documentation as defined by HIPAA, PCI, and MWG Policies.
• Maintains all work and tasks inside of the department's ticketing system.
• Travels as needed to other local offices for installations, upgrades, and troubleshooting.
• Secondary duties include back-up for Network Administrator.
• Assist with training and conference room set-up.
• Perform other duties as assigned by IT Department Manager.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School Diploma required; Associates or bachelor's degree is preferred.
• Minimum of one-year experience in Information Technology or network administration
• Preferred but not required: 3 to 6 years of experience in Computer Sciences or Information Technology in insurance or HIPAA regulated environment
• Must have the ability to present findings and recommended solutions to the Security & Systems Administrator and audiences with varying backgrounds.
• Effective communicator (oral and written) and presentation skills.
• Experience in identifying system performance, develop analysis tools and methods to assess, simulate and predict overall system performance and reliability.
• Excellent computer, troubleshooting, and phone skills.
• Experience with Windows 10, and higher.
• Experience with MS Exchange 2016 and higher.
• Experience with Server 2016 and higher.
• Familiar with ShoreTel/Mitel or VOIP phone systems.
• Experience with MAC and other Apple products.
• Knowledge of Barracuda devices.

WORKING ENVIRONMENT:

• Must be able to perform in a very high paced environment and be flexible to multi-task or handle
• Frequent standing, moving, and lifting of equipment.
• Strong computer and troubleshooting skills.
• Able to effectively communicate technical information.
• Strong ability to research and troubleshoot computer hardware and software issues.
• Excellent problem-solving skills along with keen attention to
• Ability to handle stressful situations
• Ability to maintain confidentiality and privacy in every aspect of the

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must be able to read, write, and speak English.
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day.
• Must be able to remain stationary at workstation for extended times and/or walk throughout the area the division encompasses.
• Will require a significant amount of computer usage, viewing computer screens, and using computer for reporting and all major job functions.
• Must be able to lift, stoop, and carry equipment items and supplies weighing up to 50 pounds.
• Must be able to operate a motor vehicle.

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.