What are the responsibilities and job description for the Customer Service Case Analyst (Remote) position at Morley?
Description
About the Role
Location : Remote Michigan residents
Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule from the comfort of your home?
This could be a great opportunity for you!
As a remote Customer Service Case Analyst in Morley's reacquired vehicle management (RVM) group, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle.
You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.
While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst.
We'll train you on everything you need to know.
What You'll Do
- Reach out to auto dealerships
- Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints
- Create a case assessment
- Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
What to Expect
Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly.
It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist ( chat hours : M-F 8 - 5 Eastern time; closed on some holidays TA will respond to after-hours questions the next business day).
Skills for Success
Required Skills
Organizational skills
Strong attention to detail and communication skills
Excellent interpersonal skills
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Computer navigation skills including typing and Microsoft Office programs
Eligibility Requirements
High school diploma or equivalent
- Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to work shifts within the center's hours of operation : Monday to Friday (no weekends!)Primary shift : 8 - 5 Eastern timeRotational shift 2-4 times per month : 11 - 8 Eastern time
- Must be able to stick to the schedule reliably
Nice to Have
- College degree in a relevant field
- Prior experience working in banking, accounting or an automotive dealership
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
direct link to video :
Why Join Our Morley Family
The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides your total compensation package.
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn a reward for getting your annual wellness checkup)
- Programs to quit tobacco use and manage chronic conditions (, diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier
- Teladoc : Free online access to doctors 24 / 7
- 24 / 7 nurse help desk
- Patient advocacy : Free 24 / 7 help with benefit questions and claims issues
- Family, financial and estate guidance (will) services
