Servicing Call Center Assistant

This position will be taken down 5/24 or when filled

Mortgage Solutions of Colorado, LLC d/b/a Mortgage Solutions Financial (“MSF”) offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Supplemental Life, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.

About MSF

MSF is a national mortgage lender based in Colorado Springs. MSF strongly believes every client should be served with integrity, dignity, and respect. Without compromise, MSF is committed to providing loans that are in the best interest of our clients, not our bottom line. We will continue to educate the community by empowering our clients to make responsible and informed fiscal decisions that result in greater financial peace of mind.

Role Overview

Make all inbound and outbound calling efforts for our team. The role will include developing, testing, and executing new strategic calling initiatives based on analysis and data review. Inbound and Outbound calling, including use and programing of our dialing systems, is core to MSF operations and future strategic initiatives.

Essential Duties:

• Operate Dialing Systems: Manage and operate automated dialing systems to place outbound calls efficiently.
• Staffing Schedules: Develop and maintain staffing schedules based on business needs.
• Employee Productivity: Track and analyze employee productivity and performance metrics.
• Time Off Requests: Manage time-off requests and ensure adequate coverage is maintained.
• Workforce Planning: Oversee and manage the day-to-day operations of workforce planning.
• Strategies: Develop and implement workforce planning strategies, including forecasting, scheduling and capacity planning.

Qualifications, Experience & Knowledge

• Strong communication skills, both verbal and written.
• Excellent customer service and interpersonal skills.
• Ability to handle high call volumes and stressful situations.
• Attention to detail and accuracy in data entry.
• Familiarity with dialer systems and call center software is a plus.
• Knowledge of relevant products, services, or industry regulations.
• High school diploma or equivalent (some positions may require a higher degree).
• Previous experience in customer service or a call center environment is often preferred.

Physical Requirements

• Stationary position; prolonged periods at a desk and working on the computer.
• Occasional movement about inside the office to walk to offices and office machinery.
• Occasional lifting up to 10 pounds, must be able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp and hold tools and other items with hands, for either extended periods of time or many times throughout the workday.

MSF is an equal opportunity employer. All candidates for employment are considered equally and no distinction is made on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, or veteran status. MSF is also committed to providing qualified applicants and employees reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or employee requiring reasonable accommodation to perform any essential job function should contact Human Resources.

Please note this company participates in E-Verify

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Mortgage servicing: 1 year (Preferred)
• Project management: 1 year (Preferred)
• Scheduling: 1 year (Preferred)

Ability to Commute:

• Colorado Springs, CO 80920 (Required)

Work Location: In person