Front Office Manager

Job Summary:
We are seeking a highly organized and customer-focused Front Office Manager to oversee the daily operations of our front desk and guest services. The ideal candidate will have a strong background in hospitality or hotel management, excellent communication skills, and a passion for delivering exceptional guest experiences.

Responsibilities:
- Manage the front desk operations, including check-in/check-out procedures, guest requests, and inquiries.
- Ensure smooth operation of all front office systems, including phone systems and reservation software.
- Train and supervise front desk staff to provide excellent customer service and maintain high standards of professionalism.
- Handle guest complaints or concerns in a timely and efficient manner, ensuring guest satisfaction.
- Coordinate with other departments to ensure seamless communication and guest services.
- Assist with night audit duties as needed.
- Implement and enforce hotel policies and procedures to ensure a safe and secure environment for guests and staff.

-Conduct financial transactions including counting the daily deposit, creating change for the front desk, checking timesheets with hours in payroll, submitting payroll, data entry

Qualifications:

-High School degree
- Previous experience in hotel management or front office management role.
- Strong knowledge of guest services principles and practices.
- Excellent communication skills, both verbal and written.
- Proficient in using reservation software and other front office systems.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong problem-solving skills with the ability to handle difficult situations calmly and professionally.

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and opportunities for career advancement. If you are a dedicated professional with a passion for hospitality management and providing exceptional guest experiences, we would love to hear from you. Apply now to join our team as a Front Office Manager.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• On call
• Weekends as needed

Work setting:

• In-person

Work Location: In person