Director of Operations

Is this you? You lead others by example You are committed to exceptional operations and service You are an outgoing self-starter who puts systems in place to meet established targets You have a passion for making Chicago a better place to visit, live and move around If the answer is yes, we have an excellent career opportunity for you!   Motivate LLC seeks an energized, experienced Director for our Bike Fleet Operations to ensure that Divvy is a best-in-class bike share system and Chicago’s favorite ride. The Director of Bike Fleet Operations will oversee all aspects of assembly, maintenance, and repair for Chicago’s bike share fleet. About the Role Ensure that bike inspection and repair goals are met for both depot and field teams Oversee the collection and utilization of failure and repair data to achieve continuous improvement in fleet reliability and cost-efficiency; develop systems to predict and prevent common bike failures through design and operational changes Ensure efficiency of the repair process to effectively triage bike repairs to maximize shop throughput and take advantage of different mechanic skill levels and capacities Manage an inventory system for bicycle parts; work directly with supply chain managers to ensure parts are ordered in a timely manner for bike fleet production Lead a team of supervisory staff to oversee all depot and bike mechanics for the full employee lifecycle: select and hire, oversee training, conduct regular and periodic staff feedback; recognize and engage employees; administer coaching and corrective actions; manage employee resignations/terminations Follow safe work practices to create and maintain a safe working environment About You You are a leader of leaders: prior experience in operations, leading/overseeing a management team; focusing on their alignment, engagement, development, and performance; as well as ensuring supervisory staff provide the same focus for the bike fleet depot and field teams You are results oriented: strong decision-making skills and an ability to solve complex problems with creative solutions and analyze complex data and processes You execute efficiently: implement lean production processes and inventory management You communicate effectively: strong written and verbal communication skills to a wide variety of audiences You are technology proficient: Microsoft Office software, especially Excel and google suite; SQL, database and data visualization skills preferred About Motivate LLC   We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.     Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.    Why Join Our Team   As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.    Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.     We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.   Work Perks Comprehensive medical, dental, and vision plans Life, accidental death, long-term and short-term disability insurance options Paid time off and sick time Paid parental leave 401K retirement plan Free annual bike share membership Opportunities for growth Interested? Apply now! The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission. Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or a reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Salary : $100,000 - $115,000