What are the responsibilities and job description for the Manager, Deal Desk position at Motive?
About the Role:
We're looking for an experienced Manager to help build out and manage end-to-end execution of complex deals and streamlined approval processes within our Mid-Market business segment. You will guide and establish a deal strategy, invent and simplify deal process and workflow, and get your hands dirty as a subject matter expert providing outstanding customer service and thought leadership to Account Executives, Customer Success Managers, line of business managers and other stakeholders across the go-to-market organization. You will provide agreement structuring and guidance and prepare tailored contractual packages for Customers. You will contribute to scalability and efficiency gains in internal processes that impact the overall customer experience and contribute to the company’s overall Sales and Customer Success strategy.
We are looking for someone that will work remotely from the CT or EST time zone to be able to cover our nationwide sales team.
What You'll Do:
- Serve as a strategic and tactical business partner to the sales organization and support functions to facilitate deal composition and approvals, including exception escalation and management, historical account overview, pre-sales objection handling, and account management support
- Make quantitative and qualitative recommendations to executive management on deal approvals
- Serve as a subject matter expert to ensure timely and accurate deal execution throughout the quote to the revenue booking process, including order review, evaluating discounts and approval policies and all revenue recognition rules adherence, including reviewing/resolving terms and condition issues between the parties related to order processing and management
- Optimize and manage a continuous deal pipeline by ensuring sales follows deal desk guidelines and continuously revise deal desk processes to enable best practices
- Develop a holistic understanding of the various components of Motive’s business and be able to apply the multidisciplinary thinking to all your analysis and execution
What We're Looking For:
- 5 years of operations experience in high-growth technology companies in go-to-market functions like sales, marketing, customer success, and operations
- Expert in Salesforce required; expertise in Netsuite and similar systems beneficial.
- Strong Communicator. Exceptional verbal and written communication, interpersonal, teamwork, and customer service skills.
- Able to work in ambiguous environments under tight and unpredictable timelines
- Ability to navigate through large companies and build and nurture relationships with all kinds of leaders and teams
