Field service technician

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

The work we do here matters.

Department Overview

In Video and Software Services (VSS) our mission is to build collaborative partnerships with our clients, understand their unique needs and foster long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.

Job Description

THIS POSITION IS FOR THE NORTHEAST REGION : APPLICANTS MUST RESIDE IN ONE OF THE FOLLOWING STATES : Maine, New Hampshire, Vermont, Connecticut, Massachusetts, New York, New Jersey, Rhode Island, Delaware, Pennsylvania, Maryland, Washington D.

C., West Virginia or Virginia.

This position will be a full-time System Administrator within the Video and Software Services PremierOne Field Services Team.

The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.

Responsibilities of the Field Service Technician include but are not limited to :

• Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer.
• Manage and lead our relationship with the local service partner.
• Manage and lead our relationship with the customer.
• Ensure that customer satisfaction goals are met both internally and with the customer.
• Procure and coordinate any internal resources that may be needed.
• Ensure compliance with response / restoration time commitments.
• Remotely diagnose system failures and facilitate call management as applicable.
• Manage Emergency Service efforts and escalation procedures.
• Provide tailored technical customer operations support.
• Develop strategies for implementing operational efficiencies by reviewing workflows, procedures, and performance.

Qualifications :

• Minimum of a high school diploma or equivalent is required, Bachelor's degree preferred.
• 3 years of IT or public safety experience.
• 3 years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred).
• 3 years of Public Safety Applications experience involving CAD / RMS / Mobile, and other emergency 911 center equipment is greatly preferred.
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred.
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
• Excellent verbal and written communication skills.
• Comfortable working both alone and in a team environment.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA / MCSE skills).
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM).
• Experience with Public Safety Applications including CAD, Mobile and RMS.
• Ability to troubleshoot application system issues including hardware, network and third-party components.

Basic Requirements

• High School Diploma or equivalent, Bachelor's degree preferred.
• 3 years of Public Safety Applications experience involving Records Management Systems or 3 years of IT experience.
• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our U.S. Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email ohr@motorolasolutions.com.

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Last updated : 2024-10-13