What are the responsibilities and job description for the Help Desk Technician position at Mount Mercy University?
About Mount Mercy
Mount Mercy University is a Catholic, coeducational University founded by the Sisters of Mercy in 1928 enrol-ling approximately 1450 students. The University offers a variety of liberal arts, professional, accelerated and graduate degree programs on a picturesque campus overlooking the city.
Mount Mercy University is currently seeking candidates to fill the position of Help Desk Technician in the Infor-mation Technology Services division. This position reports to the Interim Director of Information Technology. This is a full-time Exempt (salary) position. Hours range from 7am to 6pm M-F.
Primary Function
This position will provide technical support to Faculty, Staff and Students. Responsibilities are for the comple-tion of Help Desk tickets and calls made to Help Desk pertaining to, but not limited to Hardware, Software, vi-rus removal, training assistance to users, troubleshooting problems with campus technology.
Job Responsibilities:
- Respond to technical issues and needs of Mount Mercy faculty, staff, and students in a timely and pro-fessional manner.
- Assist/Backup Hardware Technician with hardware installations and PC deployments.
- Assist/Backup Systems Administrator with networking and client-related solutions.
- Provide support to the Traditional, Advanced Degree and Graduate Degree programs. Other duties as assigned.
Qualifications:
- Associates degree in a business-related field, or 3-5 years equivalent combination of education and ex-perience necessary to perform job responsibilities
- Higher education work experience preferred
- Proficiency in networking terminology and troubleshooting basic network-related problems
- Comprehensive ability to troubleshoot and resolve Windows-based PC hardware and software issues
- Experience with Active Directory
- Able to support and maintain Windows Server 2019 and later
- Experience in a Help Desk setting (assist users troubleshooting daily problems)
- Basic understanding of Cisco networking equipment very helpful
- Photography/Graphic Design Lab in a Macintosh lab and experience with Macs is a plus
- Experience with Microsoft Windows 10 Operating System
- Experience with Microsoft Office 2016 applications or later
- Exceptional interpersonal skills, demonstrating poise, and enthusiasm for MMU
- Excellent organizational, written and verbal communications skills required
- Ability to multitask and meet deadlines required
The successful candidate must also demonstrate a willingness to support Mount Mercy’s mission as a Catholic university providing student-focused education in the spirit of the Sisters of Mercy. Mount Mercy University welcomes those of different faiths and is committed to excellence in education and community service.
To Apply
Please submit a cover letter (including salary requirements), resume, and contact information for three profes-sional references. Application materials should be emailed as a Microsoft Word or Adobe pdf attachment to: hr@mtmercy.edu with the subject line “Help Desk Support.” Paper application materials will not be accepted. Position will remain open until filled.
Mount Mercy University is an equal opportunity employer.