Security Visitor Control Representative

Security Visitor Control Representative

As Mount Sinai grows, so does our legacy of caring.

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees.

We provide world-class care:

• Named one of America's 250 Best Hospitals for 2023, 2022, 2021 and 2020 by Healthgrades, positioning Mount Sinai among the top 5% of hospitals in the nation for overall clinical excellence
• A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
• The most cardiac surgery procedures performed in South Florida over the past 10 years
• A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Responsibilities:

• Receives and greets patients, visitors, vendors and employees in a professional and courteous manner, handling general inquiries as appropriate.
• Communicates and directs patient's concerns to the appropriate managers/directors.
• Wears appropriate PPE at all times (surgical masks, gloves, face shield).
• Ensures that all patients, visitors, vendors and employees are wearing an appropriate surgical mask or protective mask prior to entry into the hospital. 
• Maintains patient privacy and confidentiality at all times, adhering to HIPAA.
• Administers basic health screening questionnaire to each patient, visitor or vendor prior to entry into facility. 
• Using the provided thermometer, administers temperature readings and records temperature on the screening questionnaire. 
• Be familiar with protocol if anyone answers YES to any screening question.
• Directs patient to screening area for further testing by clinical personnel.
• Accepts belongings brought in by family members for inpatients and fills out appropriate "belongings form."
• Be familiar with and enforce visitation policy. 
• Monitors patient and visitor needs and the workflow of the hospital lobbies and entrances.
• Able to remain standing for long stretches of time.

Qualifications:

• High School Diploma required. 
• Minimum of one year in customer service, with preferred experience in healthcare setting.

Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:

• Health benefits
• Life insurance
• Long-term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On-site housing for selected positions and more!