Police Clerk

Description

Department:              Campus Police

Reports to:                Police Chief, Captain, Lieutenant, On-Duty Supervisor

Status:                       Non-Exempt

Classification:            Full-time

Purpose: Under the immediate supervision of the Police Chief, Captain, Lieutenant, Sergeant, or on-duty supervisor, this person is responsible for providing various clerical-related duties to support the services of the University and the Campus Police Department.

Duties:

• Greet visitors, notify offices/residents of arrival
• Answer/transfer phone calls
• Provide directions/other information
• Document/distribute messages via e-mail
• Communicate phone problems to ISS
• Receive incoming calls for Campus Police
• Maintain radio contact with Officers
• Monitor surveillance cameras
• Contact County 911 center with emergency information
• Read fire alarm panels
• Overnight guest registration
• Student guest check-in and out
• Monitor master key for RA’s
• Issue and enter parking permits
• Other duties as assigned by the Supervisor that contributes to a team effort by welcoming new and different work requirements; exploring new opportunities to enhance the services of the Campus Police Department and helping others to accomplish job results as needed.
• Greets visitors to the Campus Police office and notifies the staff of their arrival
• Make and print ID cards
• Assist in making “No Parking” signs
• Enter Incident Reports into the Records Management System (RMS)

Primary Contacts:            Students, staff, and guests

Supervision Exercised:    None

Supervision Received:     Immediate Supervision –Captain, Lieutenant, Sergeant, On-Duty Supervisor

Qualifications

A demonstrated ability and commitment to diversity, equity, and inclusion.

Education: High School Diploma

Experience: 1 Year related experience preferred

Specialized Training: Training will be provided in order to demonstrate the ability to use Police Department radio; telephone; copy machine; fax machine; and, video cameras. Training to allow for the use of the RCIC system.

Skills/Attributes:

Customer Service:

• Provide exceptional service in all responsibilities and interactions with students, staff, and guests while demonstrating versatility in handling each situation.
• Adapt, willingly and quickly, to changing needs and priorities of students, staff, and guests with the expectation that the person can identify and anticipate the needs of the customer.
• Demonstrate an ability to recognize, appreciate and serve culturally diverse populations and other special needs of customers.
• Demonstrate an enthusiastic approach to assigned duties.

Teamwork:

• Collaborate and communicate with other members of the Campus Police Department staff in order to make a cohesive working relationship
• Collaborate. Communicate and cooperate with other Campus Police staff members in order to achieve Department goals
• Willingly assist with other Campus Police Department responsibilities, as needed

Communication:

• Develop and maintain an effective, productive, and courteous relationship with students, staff, and guests while maintaining a professional attitude.
• Demonstrate strong interpersonal and organizational skills
• Be courteous and respectful
• Demonstrate strong written, verbal, and electronic communication skills.
• Communicate clear and concise information while listening well to others.

Initiative:

• Take immediate and independent action when necessary
• Accomplish assigned tasks while being cognizant of assigned deadlines and ensuring proper follow-up is completed when needed

Technical:

• Proficient in Microsoft Office and Excel
• Demonstrate an understanding of how to use the current video camera system
• Demonstrate the ability to use a police radio system
• Demonstrate the ability to use the current ID system

Physical Demands:

• Long periods in a seated position
• Extensive customer contact
• Maintain confidentiality