Guest Services Associate

Description

In this role, you will start a guest's day off in the best way by providing an expectation-exceeding welcome to Willamette Pass Resort. Assist and guide the guest as they pick up tickets/passes, obtain gear and make their way to the mountain.  Our purpose is to Give People the Freedom to Ski, if this role sounds like a match for your skills, apply now!

Essential Duties and Responsibilities:

• Welcome guests warmly and respond to their queries in a professional, efficient manner.

• Assist guests with ticket purchases, season pass purchases, equipment rental pickups, and snow school lesson redemptions.

• Respond to guest email inquiries in a timely and professional manner, ensuring their questions are answered.

• Handle lost and found items, ensuring they are securely stored and returned to their rightful owners when claimed.

• Be the point of contact for any guests with concerns and resolve the concerns in a timely manner.

• Complete opening and closing procedures for multiple areas. Assist in any other department or with any other duties, as assigned or needed.

Qualifications

Knowledge, Skills, and Abilities

• Knowledge of skiing and other winter activities preferred.

• Ability to work in a fast-paced, outdoor environment.

• Available to work on weekends and holidays.