Customer Service Representative

About Us: At Moving of America, we take pride in providing top-notch moving and storage solutions to our valued customers. Our commitment to excellence extends to every aspect of our business, including our exceptional customer service team. If you're a customer-focused individual with excellent organizational skills and a passion for delivering top-tier service, we invite you to join our dynamic team.

Position Overview: As a Customer Service Representative at Moving of America, you will be the friendly voice and first point of contact for our clients. You'll play a vital role in ensuring customer satisfaction by handling inquiries, scheduling appointments, and addressing customer concerns with professionalism and efficiency.

Key Responsibilities:

• Answer and direct incoming phone calls in a courteous and helpful manner.
• Serve as the primary point of contact for both internal and external clients.
• Efficiently organize and schedule appointments for our moving and storage services.
• Handle customer service calls promptly, addressing questions and concerns effectively.
• Maintain detailed notes and records of customer interactions and service requests.
• Follow up on customer issues to ensure timely and satisfactory resolution.
• Demonstrate strong interpersonal communication skills, building rapport with clients.
• Comfortably work in front of a computer throughout the day.
• Expertly multitask, managing multiple tasks and calls simultaneously.
• Update and maintain office policies and procedures as directed.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Previous customer service experience is a plus.
• Exceptional communication and active listening skills.
• Strong organizational and time management abilities.
• Proficiency in using computer software and office equipment.
• Ability to remain calm and courteous under pressure.
• Detail-oriented with excellent note-taking skills.
• Reliable and punctual with a positive attitude.
• Ability to adapt to a fast-paced, dynamic work environment.

Why Join Us:

• Be part of a reputable moving and storage company with a commitment to excellence.
• Opportunities for career growth and advancement within the organization.
• Competitive compensation package, including benefits.
• Collaborative and supportive team culture.
• Make a difference by helping clients during their moving and storage journey.

How to Apply:If you are enthusiastic about providing outstanding customer service and believe you have what it takes to thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and explaining why you're the ideal candidate for this role through the indeed portal.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Office

Work Location: In person