What are the responsibilities and job description for the Customer Care Team Lead position at Moxie Pest Control?
The Customer Care Team Lead will be responsible for handling inbound inquiries, as well as escalations from various customers. As a leader on the team, the Customer Care Team Lead will be responsible for ensuring customer communications are being assigned and completed within all communication avenues (Chat, SMS, Email, Alerts, etc.). The Customer Care Team Lead must maintain exceptional customer service as a representative of Moxie culture.
Responsibilities:
Assist in supporting Moxie field experts, outbound communications with customers, and additional operational tasks within the Call Center- Lead Customer Care team members in providing exceptional customer service through all communication channels
- Provide direct support with customer interactions and leading queues, as well as escalations
- Update daily reporting, as needed
- Assist customers with scheduling their standard maintenance, as well as any customer support issues and complaints
- Respond to SMS, email and Voicemails from customers
Qualifications:
Two (2) years of customer support experience- Strong communication skills, ability to help employees resolve escalations in a clear and decisive way
- Ability to identify, assess, and resolve customer concerns in a timely fashion
- Can develop and maintain effective working relationships with coworkers and management
- Ability to learn and operate within multiple software systems
- Effectively communicate with coworkers, customers and management
- Be a vocal presence to support the customer care teams
About Us
Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.
We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.
We’re more than just a pest control company!
What We Live By
Do The Right Thing
We believe in striving to do the right thing because we genuinely care about our customers
Be Nice
We think kindness is contagious, and we believe small gestures can have a big impact.
Be The Solution
It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
Keep Improving
Because we care about helping our customers, we take our job knowledge seriously.
Company Perks
At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:
2021 & 2022: Great Places To Work and Top Places to Work- Awards & Recognition
- Monthly Company Events
- Company Service Projects
- Comprehensive medical coverage that covers many common services at no cost or for a low copay
- Additional options for dental and vision benefits, life and disability coverage and more
- 401K Plan
- Roth IRA
- Long- and Short-term Disability Coverage (Voluntary)
- Paid Time Off
AAP / EEO Statement
Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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