What are the responsibilities and job description for the SECURITY OFFICER position at Moxy Phoenix Downtown?
At PEG Hospitality Group it’s our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you’ll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!
Position Summary:
Primarily responsibility of the Security Officer is to provide security and safety of the guests, staff and the hotel. Must be familiar and complies with the hotel’s standards and procedures. They must watch for unusual, illegal, or dangerous activities occurring on the premises. Regular patrols of all areas of the property, assist guests with room access if required during the shift. Able to monitor security cameras and perimeter alarm systems, respond to duress alarms, and fire & life safety systems alarms.
Duties and Responsibilities:
- Always follow safety and security policies and procedures.
- Conducts patrols of the complete interior and exterior of the hotel premises during the shift.
- Ensures all guest room doors are closed and all public access doors locked.
- Ensures all properties security alarms and CCTC camera are on and functional.
- Might spend all or part of his shift watching the CCTV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.
- Responsible for maintaining clear and concise logs of occurrences, suspicious activity.
- Respond to and accurately document any guest accidents or injuries.
- Responds to guest requests quickly and courteously as reported by staff.
- Respond to accidents, contact EMS, or administer first aid/CPR as required.
- Assist guests/employees during emergency situations.
- Notify appropriate individuals in the event of accidents, attacks, or other incidents.
- Security officers might also need to evict loiterers or trespassers from time to time.
- Escort guests or employees to/from hotel parking lot or garage as requested.
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
- Lock property entrances when required.
- Conduct daily physical hazard inspections.
- Performs all duties in a safe manner and reports all accidents to supervisor immediately.
- Always maintains safety and security of guests.
- Adheres to key control policy and procedures according to the set standards of the hotel.
- Assist in training new joiners on the job.
- Attend phone calls with proper telephone etiquette and standard greetings.
- Attendants any departmental meetings or training as per the schedule.
- Any other duties assigned by the management.
Prerequisites:
- Ability to effectively communicate orally and in writing.
- Pleasant appearance.
- Attentive to details.
- Computer skills consistent with an ability to complete accurate reports.
- Ability to walk and stand for prolonged periods of time.
Education:
High school or equivalent education required. Certified in CPR or first aid as required on the local authority is an added advantage.
Experience:
2 to 4 years of experience in similar role in a hospitality environment.
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