Salary Resume Critique Job Openings

Customer service representative

MP RPO
Andover, MA Full Time
POSTED ON 8/20/2024

Who you are :

The Customer Service Support Representative will be the face of our partner, working with our various clients to input prescriptions for a variety of orthodontic appliances.

As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions.

This position can require overtime hours, as needed, in times of increased workload.

ABOUT OUR CLIENT :

Our client is a family-owned and family-run orthodontics manufacturer serving the Boston area. They are located in Andover, MA and are home to more than 120 employees.

Duties and Responsibilities :

  • Input patient data from doctors' prescriptions for orthodontic models or appliances
  • Field phone inquiries and operate a multi-line phone system
  • Make phone calls to doctor's offices to clarify or request missing information
  • Use UPS World Ship
  • Ability to multitask and cross train when needed in other areas
  • Follow detailed directions
  • Problem solve as needed
  • Learn when to ask for assistance and when to independently make decisions
  • Work as a team player
  • Work in a fast-paced manufacturing environment
  • Work in a stationary position for several hours at a time
  • Look at a computer screen for several hours at a time

MINIMUM EDUCATION AND WORK EXPERIENCE

  • Detailed orientated
  • Great work ethic
  • Professional phone presentation
  • Time management skills
  • Must have a positive attitude and work well with others.
  • $22-$24 / hour depending on experience

    • Last updated : 2024-08-19

Salary : $22 - $24

Estimate Salary for Customer service representative in Andover, MA
$45,569 (Medium)
$40,939 (25th)
$51,386 (75th)
For Employer
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