Account Manager

JOB FUNCTION: This position is responsible for ensuring the established and un-established quality standards of MPW and the customer’s expectations are met or exceeded.

ESSENTIAL FUNCTIONS:

• 1. Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
• 2. Responsible for expanding the business at the account, identifying and developing other business “opportunities” outside of the account.
• 3. Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
• 4. Responds to customer related complaints and inquiries, soliciting senior management and/or corporate staff support where appropriate.
• 5. Reviews the disciplinary practices of managers and supervisors to ensure consistency and fairness.
• 6. Oversees the location’s inventory needs.
• 7. Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
• 8. Provides information as related to contract negotiations, as well as being an active participant.
• 9. Responsible for daily meetings with the customer to review the status of the work schedule.
• 10. Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
• 11. Manages the MPW expenditures at the account operating level to meet profit goals.
• 12. Follows OSHA guidelines and MPW safety standards.
• 13. Ability to follow directions as provided by management.
• 14. Demonstrates a considerate, approachable, and constructive attitude toward fellow employees and the customer.
• 15. Performs other duties as directed.

KEY BEHAVIORS:

• 1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
• 2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
• 3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
• 4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
• 5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.

QUALIFICATIONS:

• 1. Bachelor’s degree in business or engineering, preferred.
• 2. 2 years management experience, ideally scheduling employees to perform cleaning and quality assurance measures as related to a high-volume paint department or other labor intensive industrial cleaning environment.
• 3. 2 years P&L experience.
• 4. Strong business acumen.
• 5. Professional oral and written interpersonal communication.
• 6. Prior experience in automotive, industrial, and/or maintenance setting required.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Chattanooga, TN 37416: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location