What are the responsibilities and job description for the Account Manager position at MPW Services?
This position is responsible for ensuring the established and un-established quality standards of MPW and the customer’s expectations are met or exceeded.
ESSENTIAL FUNCTIONS:
1. Reviews all payroll reports, promotions, demotions, annual reviews, disciplinary actions, transfers, terminations, employee relations, employee safety, and employee communications.
2. Responsible for expanding the business at the account, identifying and developing other business "opportunities" outside of the account.
3. Manages the account within the guidelines established by the customer contact as well as the policies and procedures established by corporate MPW.
4. Responds to customer related complaints and inquiries, soliciting senior management and/or corporate staff support where appropriate.
5. Reviews the disciplinary practices of managers and supervisors to ensure consistency and fairness.
6. Oversees the location’s inventory needs.
7. Responsible for obtaining a PO for any and all work performed which is outside the scope of the contract.
8. Provides information as related to contract negotiations, as well as being an active participant.
9. Responsible for daily meetings with the customer to review the status of the work schedule.
10. Responsible for developing the supervisory staff to meet the management needs of the account and to provide adequate supervisory backup.
11. Manages the MPW expenditures at the account operating level to meet profit goals.
12. Follows OSHA guidelines and MPW safety standards.
13. Ability to follow directions as provided by management.
14. Demonstrates a considerate, approachable, and constructive attitude toward fellow employees and the customer.
15. Performs other duties as directed.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.