What are the responsibilities and job description for the Customer service associate position at Mr. Handyman?
Are you ready to join a team that provides excellent service and value to our customers and our team members in the Boynton Beach area?
At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country.
We’re looking for a friendly and outgoing office professional for our fast-paced office environment located in Delray Beach .
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You’ll Want to Join Our Team
Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.
- Competitive pay
- Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
- The pride that comes with applying your skills in a challenging and varied work environment
- The opportunity to wow customers with a best-in-class customer experience and solutions
- Great work environment - very friendly
- And so much more
Your Responsibilities as an Office Professional
- Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
- Making Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
- Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We’ll Measure Performance
Here are some of the ways that we’ll measure your performance in the role.
- Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
- Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.
To Succeed in this Role
- Be highly organized and detail oriented
- Possess excellent customer communication and independent work skills
- Deliver solutions
- Be a self-starter
- Have computer experience with Office and Excel
Job Requirements
These are the minimum requirements to be considered for this position.
- Live within the area
- Professional communication and phone skills
- Have 2 years of experience in an office setting
- Solving problems must come easily to you
- Have ability to type while talking on the phone
- Complete a background check
Benefits & Pay
The pay range for this position is $40,000 - $45,000 and is dependent on your experience.
- Annual Bonus
- Monthly commission incentives
- Health Plan
- Vacation and Holiday available after (6 mos).
Still with us? Great!
Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer.
Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners.
This job description is meant to describe the general nature and level of work being performed.
Last updated : 2024-05-21
Salary : $40,000 - $45,000
