What are the responsibilities and job description for the Retail Program Manager position at MSH?
Job Summary:
The Retailing Program Manager will oversee and support our made-in-store confectionary programs across a diverse range of retail environments in the US and Canada. This role is responsible for maintaining the highest standards in production and merchandising, driving innovation, and ensuring the successful implementation of our programs. The ideal candidate will act as a subject matter expert, lead an internal team, train staff across various sites, and support external independent representatives.
Responsibilities:
Subject Matter Expert:
• Serve as the primary expert for fudge and nuts made-in-store programs.
• Utilize extensive knowledge and experience to maintain and enhance program standards.
• Continuously research and apply best practices to improve product quality and customer satisfaction.
Retail Trend Merchandising:
• Stay updated on the latest retail trends, industry developments, and consumer preferences in the US and Canada.
• Conduct market research and competitive analysis to identify opportunities for product and process improvement.
• Implement best practices and innovative approaches to keep our products competitive and appealing.
Team and Staff Development:
• Assist external independent representatives in delivering exceptional service for the made-instore retailing program.
• Provide training, resources, and ongoing support to ensure program success.
• Develop strong relationships with external partners to enhance program reach and effectiveness. Innovation and Creativity:
• Direct innovation in recipes, packaging, and merchandising strategies.
• Align product offerings with current market trends and customer preferences.
• Collaborate with marketing and product development teams to create compelling and innovative products. Operational Excellence:
• Oversee day-to-day operations of the made-in-store programs, ensuring efficiency and effectiveness.
• Develop and implement operational standards and procedures to maintain consistency across all locations.
• Monitor performance metrics and implement improvements as needed. Key Attributes:
• Intuitive Evaluation: Ability to assess ideas and situations instinctually, identifying the right course of action quickly and accurately.
• Activator: Skill in rallying others to support and implement decisions with confidence and enthusiasm.
• Bias for Action: A proactive approach, often making swift decisions without extensive data or specific knowledge.
• Leadership: Inspiring and leading the team with conviction, managing impatience or dismissiveness towards detailed implementation when necessary.
Qualifications:
• Bachelor’s degree in Business Administration, Project Management, or a related field
• Proven experience in managing and supporting multi-site retail programs, ideally in the confectionary sector.
• Strong understanding of retail trends and the ability to apply them effectively.
• Excellent leadership and team-building skills.
• Experience in training and mentoring staff across multiple locations.
• Creative mindset with a passion for innovation in recipes, packaging, and merchandising.
• Ability to work independently and as part of a team, demonstrating a proactive approach to decision-making.
• Strong communication and interpersonal skills
