What are the responsibilities and job description for the Accounts Receivables / Collections Specialist (Hybrid) position at MSI?
MSI is the Gold Standard in independent reading and library information services. Through our operating subsidiaries that support the Junior Library Guild (JLG), School Library Journal (SLJ), Library Journal (LJ) and The Horn Book brands, we inspire a passion for reading, advance literacy, and support library missions. We help K-12 and public libraries to meet the diverse needs of their patrons, strengthen their communities, and fuel literacy and learning.
This position performs high volume customer collections, to ensure MSI receives payments from customers, and then records these transactions, accordingly. The AR & Collections Specialist will secure customer accounts by verifying and posting receipts and resolving any discrepancies.
We are requesting that all new employees be fully vaccinated for COVID-19, or to have a religious or medical accommodation. This position works a hybrid schedule, typically 3 days in the office and 2 days at home.
Key responsibilities include:
- Reconcile daily cash receipts via lockbox, ACH, and credit cards to customer invoices
- Communicate and follow up effectively with department regarding customer accounts on a timely basis
- Performs a high-volume phone calls to customers
- Provide excellent customer service regarding collection issues, customer refunds/adjustments and resolve client questions and discrepancies
- Responsible for monitoring and maintaining customer accounts
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Weekly and monthly reporting to direct supervisor
- Sends monthly invoices, statements, and delinquency notices
- Processes monthly credit memos and appropriate reporting
- Reconcile customer disputes as they pertain to payment of outstanding balances that are due
- Provide excellent and timely customer service to both internal and external customers
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
- Accountable for reducing delinquency surrounding customer accounts
Requirements/Preferences:
- 2 to 4 years of Accounts Receivable and Collections experience
- Experience with SAP Business One a plus
- Basic knowledge of billing and collections procedures
- Eager to learn and create efficiencies in day to day responsibilities
- Strong attention to detail, goal oriented, team player
- Commitment to excellent customer service
- Excellent written and oral communication skills
- Ability to prioritize and manage multiple responsibilities
- Intermediate MS Excel skills
As a member of the MSI family, Junior Library Guild offers some excellent benefits.
- Health insurance, including dental and vision
- Ability to participate in flexible spending health care and dependent care accounts
- Paid time off (which increases the longer you stay with us), all major holidays off, two floating holidays, and one day a year for volunteering
- Long/short-term disability insurance along with life insurance
- After one year of service you would be eligible to join the 401(k) with a fully vested company match.
About MSI:
MSI consists of AKJ Education, The Horn Book, JLG, Library Journal and School Library Journal. Our customers trust our five iconic brand platforms to be independent curators of quality products, purveyors of superior services, and thought leaders. Our service portfolio delivers what our customers need to achieve their goals:
- The highest quality independent reading offerings
- Thought leadership, insights, data, and solutions
- Access to industry leaders across the spectrum
At MSI, we believe prioritizing inclusion, embracing diversity, and fostering equity within our own organization are essential to creating a work environment in which every individual on the team can fully engage and thrive. This is the commitment of our organization, and as a company we will support leaders and individuals in living this as well. Our work supporting libraries, educators, readers, and learners of all ages directly connects to our vision.
MSI is an Equal Opportunity and Affirmative Action Employer. We are committed to equity and inclusion, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
