Level 2 IT Technician - CTS Multifamily IT Solutions
Want to be part of a groundbreaking IT solution that is the only one in the United States? Yes, seriously, we are doing that. Complete Technology Solutions provides a revolutionary, cutting-edge IT service, MID or managed IT department solution. We are an extension of our clients, not just a hired service provider. We believe in the business goals of our clients and strive to deliver the best-in-class service on every call, every contact, and every day.
The Role:
We're looking for a Level 2 IT Technician to join our support team. This role will provide remote support to all our clients across the US and onsite support to our clients local to the Phoenix Metro Area. We expect this role to do a lot of onsite work over the next few months, overseeing new client onboarding.
Other responsibilities include:
Interact with CTS staff, clients, and service desk technicians via a variety of mediums (phone, email, ticketing system, Teams, in-person, text, etc.) to gain an understanding of issues, share information, and provide needed assistance to achieve high-quality results
Communicate with vendors as needed to assist in problem resolution
Provide guidance and assistance to local partners and vendors performing onsite support
Maintain up-to-date documentation of clients’ IT infrastructure
Assist CSS as needed with network onboarding for new clients
Special projects as assigned
Complete continuing education programs when available
Qualifications:
Strong understanding and demonstrated business level support for Microsoft related technologies (M365, Active Directory, etc.)
Experience troubleshooting, maintaining and installing servers and networking equipment (Hyper-V, DNS, DHCP, Firewalls, Switches, Wireless)
Network cabling experience is a big plus
MSP experience is a plus
Property Management or Multifamily industry experience is a HUGE plus
CompTIA A and Network or similar certifications required
Excellent customer service, positive attitude, and professional demeanor
Ability to communicate technical or complex concepts in a simple, straightforward manner
Other Requirements:
This is a hybrid work set up: work from home with frequent local travel around the Phoenix Metro Area.
Candidate must be willing to use their personal vehicle that is reliable.
Candidate must have a dedicated workspace at home with minimal disruptions.
HR Information:
Salary: $60,000-65,000 annually
Full-time position
Mileage reimbursement for onsite travel
Health, Dental, and Vision Insurance provided (100% coverage for employees, 50% coverage for dependents)
Schedule: Mondays-Fridays, 9am-6pm MT with 1 hour lunch
Personal Days and PTO
We have a client referral program with the opportunity to earn additional income.
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