What are the responsibilities and job description for the Tier 2 Support - Only W2 position at MST Solutions?
Job Description
PROJECT INFORMATION:
- Steady-state operational support of proprietary and cloud-based applications
PRINCIPAL RESPONSIBILITIES:
- Diagnose and resolve software application issues of end users promptly and professionally.
- Ensure the provision of accurate and effective solutions for end users and end user support needs are met with consistently high quality of service.
- Engage appropriate IT and business resources to resolve technical issues and support business processes, as needed, while updating users on progress toward resolution.
- Keep support desk team, peers, and management apprised of any new support issues in a clear and timely manner.
- Contributes to the department’s knowledge management initiatives.
- Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.
MINIMUM QUALIFICATIONS:
- High school diploma or GED
- Experience with Standard Query Language (SQL).
PREFERRED QUALIFICATIONS:
- Business systems analytical experience, including the ability to flow chart processes
- Conversant with all functional and operational aspects of relevant software applications and operating procedures.
- Writes SQL queries to retrieve/manipulate data, troubleshoot and resolve incidents with software applications.
- Ability to quickly learn new software and technologies.
- Ability to solve problems quickly and completely.
- Knowledge and understanding of relational databases.
- Ability to take ownership of and follow through on user issues until resolution is achieved.
- Ability to impart technical knowledge to non-technical end users.
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME
Agents Only -
Milton, MA
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME
Agents Only -
Holly Springs, NC
CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME
Agents Only -
Butler, PA
