Associate Service Operations Coordinator
Job Posting for Associate Service Operations Coordinator at MTU America Inc.
This position plays a role in interfacing with customers and internal personnel to coordinate company resources, deadlines, and completions. Assists with multiple service projects with direct interaction with customers at project locations. Maintain positive business relationships to ensure customer satisfaction. Assists with coordination of work for Field Service Technicians to achieve successful completion of department goals.
Job Functions (Essential)
- Assist with service work to ensure the installation/commissioning of gensets and ensure customer satisfaction.
- Establish, build and maintain customer relationships.
- Assist with quoting repairs and service work and provide follow up with customers, and when appropriate exercises the discretion and independent judgment on quoting and maintaining profitability.
- Assist with auditing field service reports for accuracy and completeness.
- Provide activity summaries and project status information to upper management and customers on a regular basis.
- Maintain a basic level of knowledge of account products, business background, and current industry developments.
- Promotes a compliance culture in area of responsibility, and live the letter and the spirit of the Rolls-Royce Code of Conduct
- Performs special projects as required
Posting Title:
Associate Service Operations Coordinator
Location:
MTU Onsite Energy (Mankato, MN)
Functional Area:
Customer Service and Support
FLSA Code:
EXEMPT
Employment Type:
OED - Exempt
Qualifications:
Qualifications (Education, Knowledge, Skills and Abilities)
- Bachelor’s Degree in Construction Management, Project Management, Business Administration, or Automotive Engineering or 4 years of field service and project management experience in the industrial construction industry.
- Good ability to manage concurrent tasks and bring projects to completion
- Good personal drive with a solution-oriented approach, and the ability to work extended periods without supervision.
- Good organizational, planning and follow-up skills
- Good interpersonal skills and the ability to work effectively with others
- Strong analytical and problem solving skills
- Strong oral and written communication skills
- Good presentation skills
- Good ability to cope with frequent schedule and priority changes
Work Environment:
Work Environment
Work Conditions:
Normal Office Conditions
Equipment:
Computer, Copier, Phone, Fax
Shift:
First
Job Type:
Regular
Work Schedule:
Full Time
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Job openings at MTU America Inc.
MTU America Inc.
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MTU America Inc.
Mankato, MN
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MTU America Inc.
Graniteville, SC
Full Time
MTU America Inc.
Mankato, MN
Full Time
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