Associate, IT, Support

Company Description

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

• Troubleshoot and support end-user desktop issues
• Triage, acknowledge, and resolve incidents and requests promptly to users working both in the office and remotely.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Prioritise issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing escalations.
• Escalate high-priority issues to Team Lead and Senior Management.
• Provide first-line support in Windows 10/11, PCs, Printers, Office 365, Active Directory, Networking issues and Ticketing.
• Assist with the onboarding and offboarding of new starters, including preparing equipment for new starters as well as some account creation or removal in supported applications.
• Provide VIP support for Deskside issues per contract and be the point of contact at the site for all IT-related issues.
• Perform health checks and monitor automated system alerts/application alerts, resolving the issues where possible.
• Learn new technologies and acquire new skills to meet changing demands.
• IT infrastructure Hands & Eyes Support
• Any other ad-hoc tasks.

Qualifications

• Diploma/Degree in an appropriate IT discipline is preferred.
• 2 years in a hands-on Information Technology Support role.
• Excellent written and verbal communication skills.
• Ability to quickly diagnose and resolve technical issues.
• Exceptional teamwork and help other technical support workers.
• Experience working with IT ticketing systems such as Manage Engine, Remedy, JIRA Service Desk, or Service Now.
• Working knowledge of ITIL processes.
• Experience supporting Microsoft Active Directory, Office 365, Windows 10, Microsoft Office applications, etc.
• Experience in one or more of the following is advantageous, but not a requirement for this role, as training will be provided:
• Certifications MCSE, Microsoft 365/Azure role-based certifications, AWS, and CCNA.
• Experience in the AWS Cloud platform on multiple services.
• Experience supporting business applications and productivity tools.

Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.