MULLENLOWE - A DIFFERENT KIND OF BEAST
With many long arms, each able to deliver a powerful blow, several hearts that beat in unison, and one sharp mind that shares a bold vision, MullenLowe is really unlike any other agency out there. We started with the merger of two kindred spirit agencies. We had complementary capabilities, but more importantly we had long histories of being very entrepreneurial organizations. We were scrappy to the core, and the result was one global creative boutique that shared the same vision: to work with the world’s most innovative marketers.
Position Overview
Account Management at MullenLowe is about more than just client service (although we do that, too). As the connector between clients, partners, and the agency, everyone in Account Management is required to be hyper-adaptable and flexible, offering thoughtful builds in creative development, passionately selling through a campaign, mediating between different points of view, and keeping things fair, having tough conversations for the good of the relationship and work — and, of course, being a positive, awesome person people always want to have in the room. Account Management is expected to be the persuasive, resilient, and relentless force it takes to help compelling work get made, combining sharp points of view on both business and creative.
The Account Supervisor, Direct Marketing oversees the daily executional needs of the client, reporting to a VP, Account Director, under the collective direction/guidance of senior level project owners. The successful candidate will have appreciable hands-on knowledge of, and practical experience in, the direct marketing discipline, contributing to campaign strategy based on client objectives, authoring creative briefs, managing audience(s) development (data acquisition, management, and processing), evaluating campaign response, and contributing to the print/production and direct mail processes. Additionally, the successful candidate thrives on challenge, exudes self-confidence in owning assigned projects, possesses a sharp eye for detail and minutia, and has the polished communication skills needed for a seamless, trust-based client-agency relationship. The ideal, seasoned candidate will also embrace being part of a team, ideating with both more junior and senior colleagues and discussing the best potential solutions and approaches to the work. Finally, the successful candidate will always be a staunch advocate for remarkable, objective driven creative, with the agility to adapt to changing needs and the experience to know when to involve more senior team leads in their efforts.
Responsibilities*
Qualifications
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Customer Retention Skill
Key Account Management Skill
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