IT Portfolio Manager

Current employees: Please apply through the employee portal to be considered for this opportunity.

Pay Range:

$101,995.57 - $163,192.46 Annual

Department:

Department of County Assets (DCA)

Job Type:

Regular Non-Represented

Exemption Status:

United States of America (Exempt)

Closing Date (Open Until Filled if No Date Specified):

February 13, 2022

The Opportunity:

LOCATION: While this position is eligible for "routine telework," at this time all employees must reside in Oregon or Washington State; the county cannot support ongoing telework from other locations.

This work matters...

Are you a skilled information technology manager with a strong commitment to customer service and collaborative relationships? Do you have experience working in a complex organization that involves diverse business models and technology needs? Have you successfully led a team of IT customer-relationship analysts?

Bring your skills to Multnomah County’s Department of County Assets, where you will support programs that provide essential services throughout our community.

As an IT Portfolio Manager , you will navigate the County’s multifaceted organizational structure to understand County services and build effective relationships with business partners, IT leaders, and other stakeholders to facilitate technology solutions that meet the County’s diverse needs. You will work collaboratively across the IT enterprise to ensure that the technology solutions we provide align with our business partners’ needs while remaining fiscally prudent within budget limits. You will understand the applications, IT services and other technology used by customers in your portfolios, and you will ensure that the services IT provides are managed throughout their lifecycle from development or acquisition through obsolescence, including support and maintenance of existing applications and other technologies. This position serves as part of the Information Technology Division’s Senior Management Team and provides leadership across the organization.

Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our website .

Who We Are: Multnomah County IT is one of the most innovative government IT organizations in the nation, dynamically aligning itself with emerging industry trends. We are a group of creative, smart, and talented people who foster an inclusive environment of collaboration and fun. Our strength is the diversity of our people.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Essential Job Functions:

Leadership, Relationship Building and Project/Technology Management

• Work closely with business partners to understand their mission, vision and values and help identify where technology can be used to address their strategy and objectives.

• Collaborate with IT staff on a comprehensive, innovative and advanced technology plan that meets the needs of business partners and integrates long-range planning into this process.

• Manage demand for technology resources, tools, and systems. Collaborate with business partners to help prioritize technology projects and activities based on business partners’ goals and objectives.

• Serve as an advocate for business partners within the IT organization while working within the IT teams

• Identify and measure business results on delivered projects to ensure business outcomes are achieved.

• Ensure project quality, timeliness and effectiveness in meeting the customer needs for assigned projects.

• Manage service level and costs at each phase of application development projects, or other projects as assigned.
  

Staff Development and Management

• Ensure that staff skills meet ever-changing technical and business requirements within the allocated budget. Ensure that each employee has a development plan aligned with organizational objectives.

• Plan, prioritize, assign, supervise, coach, review and participate in the work of staff responsible for acquiring/developing, managing or administering applications.

• Manage staff performance. Ensure that assigned activities are part of authorized work plans. Ensure that all time spent on activities is systematically logged and tracked in as much detail as is required.
  

Tactical and Strategic Planning

• Work collaboratively with shared IT resources including Applications and Data Services, Infrastructure, and Project Management to facilitate the delivery of services to business partners. Participate in the overall leadership of an interdependent, customer-focused IT organization.

• Participate in setting strategy, vision, goals and priorities that are aligned with customer needs.

• Participate in the development of goals, objectives, policies and priorities for the implementation of appropriate applications and development frameworks.

• In partnership with IT Senior Applications Manager, develop exit strategies to expeditiously remove obsolete and low-value software.
  

Budget, Cost, Consultant and Vendor Management

• Participate in the development and administration of the portfolio budget, including forecasting funds needed for staffing, equipment, materials and supplies. Track expenses against budget and adjust as necessary. Track staff time spent on work for business partners against budget and work with IT management teams to ensure shared resources are aligned to business partner allocations and needs.

• Manage the work of outside consultants and vendors, including selection, negotiating terms and conditions, monitoring performance, and authorizing work and payments.

• Effectively manage relationships with product and service vendors as assigned, and regularly validate that Multnomah County is getting favorable price/performance.

• Maintain accurate information on costs and usage of applications.

To Qualify

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*:

• At least six years of experience in an IT customer-relationship management role, including experience supervising or leading the work of other customer-relationship analysts; AND

• Equivalent to a bachelor’s degree from an accredited college or university in information technology or a closely related field. (Additional experience may substitute for education.)

• The successful candidate will be required to pass a background check.

Preferred Qualifications/Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify, however keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience in healthcare and human or social services

• Demonstrated experience with staff supervision, including performance management and coaching

• Strong project management skills to oversee projects and manage resources across multiple projects

• Demonstrated success in managing customer service across diverse customer groups.

• Proven effectiveness at managing organizational change; demonstrated ability to influence others to achieve results.

• Experience in contract negotiation, vendor management, and budget development and monitoring.

• Ability to manage ambiguity and operate effectively in a dynamic environment.

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

COVID-19 Vaccination Requirement: To protect the health of the community and employees, Multnomah County requires employees to be fully vaccinated against COVID-19 or have an approved medical or religious exception by October 18, 2021 as a qualification of employment.

The rule applies to all employees, as allowable by law. Candidates who receive an offer of County employment must provide proof of vaccination upon hire or submit an exception request prior to their start date.

Teleworking: At this time, this position is designated for “routine telework,” meaning you will be working remotely (from home) most of the time. A hybrid schedule also is an option. As with all routine telework positions, employees will be required to come into the office on occasion. The designation of routine telework may be subject to change at a future time. Currently, all County employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations.

Screening and Evaluation:

The Application Packet:

• A completed online application .

• A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, and the number of staff you supervised.

• A cover letter detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions and To Qualify sections above.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview, Essential Job Functions and To Qualify sections of the job announcement. Please be thorough, as these materials will be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

ADDITIONAL INFORMATION:

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Type of Position: This salaried position is not represented by a union and is not eligible overtime.

Location: Multnomah Building, 501 SE Hawthorne Blvd., Portland, Oregon, 97214. See information above about teleworking.

Schedule: Typically Monday through Friday, with some flexibility for alternative schedules (4/10s, 9/80, etc.)

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter:

Emily Puro

Email:

emily.puro@multco.us

Phone:

1 (503) 9886823 x86823

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

Job Profile:

9453 - IT Manager 2